Residential Aftercare & Customer Care Coordinator

Northampton Business Directory; Northampton; On-site; GBP 28,000 - 34,000; Full time

Job summary

A local housing developer is seeking an experienced Customer Care Coordinator for their Northampton office. This role is crucial for ensuring customers receive excellent service throughout the aftercare process. Candidates must have experience in customer care within the housing or construction sector, strong organizational skills, and the ability to manage multiple tasks. Competitive salary of up to £34,000 per annum is offered alongside a stable working environment.

Benefits

Competitive salary up to £34,000

Stable, office-based role

Supportive team environment

Qualifications

• Proven experience in a customer care role within housing or construction.
• Strong organisational and communication skills.
• Ability to manage multiple cases simultaneously.

Responsibilities

• Act as the primary contact for customers, managing queries and concerns.
• Log, track, and manage defects and aftercare issues.
• Coordinate remedial works with site teams and subcontractors.

Skills

Customer care experience

Organisational skills

Communication skills

Confident interaction

IT skills with CRM systems

Job description

A local housing developer is seeking an experienced Customer Care Coordinator for their Northampton office. This role is crucial for ensuring customers receive excellent service throughout the aftercare process. Candidates must have experience in customer care within the housing or construction sector, strong organizational skills, and the ability to manage multiple tasks. Competitive salary of up to £34,000 per annum is offered alongside a stable working environment.