Resident Service Team Member

UniLodge Australia Pty; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium property management company in Preston is seeking a Resident Experience Team Member to shape a welcoming community. You will be instrumental in delivering exceptional service, supporting resident enquiries, and maintaining high satisfaction levels. Candidates should possess strong customer service skills, attention to detail, and ideally some experience in property management. This role offers an opportunity to impact the lives of residents positively. Apply to be part of this exciting new community.

Qualifications

• Experience in property or a strong customer-facing background.
• Understanding of premium resident experience delivery.
• Familiarity with rental processes and legislation.

Responsibilities

• Create a warm and supportive experience for residents.
• Deliver exceptional front desk service.
• Coordinate maintenance requests with maintenance contractors.

Skills

Customer service skills

Communication abilities

Organisational abilities

Attention to detail

Education

Property experience or relevant customer-facing experience

Class 1 or Class 2 Licence for Real Estate business in VIC

Job description

Set the standard in premium living at WeAreLiving Preston and lead with impact, vision & joy as our Resident Experience Team Member.

Overview

Join the next generation of rental living. Help shape a community, not just a building.

What is Build-to-Rent (BTR)?

Build to Rent is reshaping Australia’s rental landscape by offering residents long‑term security, flexible leasing, and professionally managed homes within a single‑ownership model. Residents enjoy a premium rental experience – streamlined leasing, on‑site service teams, high‑quality amenities, and a genuine sense of belonging.

Who Are We?

At WeAreLiving, we’re on a mission to reshape the Build‑to‑Rent experience in Australia, placing generosity and care at the heart of everything we do. Guided by our vision to be the most resident‑centric BTR offering in the country, we build long, meaningful relationships, deliver excellence in every detail, and embrace fresh thinking that makes a positive impact. We create homes where residents can rent with ease and live with joy.

The Opportunity

Join us as we open our new Preston community in Melbourne’s North. As a Resident Service Team Member, you’ll be the friendly, welcoming presence residents rely on—supporting daily enquiries, assisting with community operations, and helping create a warm, connected living experience. This role is ideal for someone who enjoys working with people, delivers exceptional service, and takes pride in making a positive impact in residents’ day‑to‑day lives.

Your Impact

• Create a warm, supportive, and memorable experience for all residents, visitors, and prospective residents.
• Deliver exceptional service at the front desk—answering enquiries promptly, professionally, and with a friendly “We Care” attitude.
• Assist residents with day‑to‑day needs, tenancy enquiries, wellbeing concerns, and general support throughout their residency.
• Help deliver a seamless move‑in and move‑out process, completing resident inductions, entry, routine and exit condition reports, documentation, and handovers with care and accuracy.
• Ensure accurate and timely management of arrears to keep all resident accounts up to date.
• Coordinate maintenance requests in conjunction with the Maintenance Manager and liaise with third parties regarding building facilities management, including maintenance contractors, cleaners, and security personnel, to ensure smooth service delivery.
• Support community engagement by assisting with events and creating inclusive spaces that reflect the diverse backgrounds of our residents.
• Help drive resident satisfaction and retention by building rapport, gathering feedback, and delivering personalised service.
• Uphold compliance with tenancy legislation, privacy requirements, and safety protocols.
• When required, support leasing activities such as managing enquiries, showcasing the benefits of Build to Rent, and assisting with lead conversion, where empathy, professionalism, and cooperation shape every interaction.

About the Property: WeAreLiving – Preston

Located just 10km from the Melbourne CBD and positioned on Time Out’s Best High Street in the World, We Are Living Preston is a design‑led, amenity‑rich BTR community. This 16‑storey mixed‑use development includes 292 residences, three retail spaces, and seven office suites, supported by:

• A resident lounge
• Fully equipped gym
• Co‑working areas with bookable meeting rooms
• Private rooftop dining spaces
• Communal terrace and pet play zone
• Purpose‑built for modern renting, it delivers convenience, comfort, and connection in equal measure.

About You

With experience in property or a strong customer‑facing background, you understand what it takes to deliver a premium resident experience. You’re confident, approachable, and eager to learn.

• Property experience within residential, commercial, or retail property (or strong transferable experience)
• Excellent customer service skills and a warm, people‑first approach
• Strong communication and organisational abilities
• Attention to detail
• Familiarity with rental processes and legislation (or willingness to learn)
• Class 1 or Class 2 Licence to conduct Real Estate business in VIC, preferable, Assistant Agent Certificate at a minimum
• Unrestricted Australian working rights
• Current National Police Check
• A positive mindset that brings joy to your team and residents

Has Preston piqued your interest?

If you’re ready to be part of something exciting and help bring WeAreLiving Preston to life, we’d love to hear from you. This is your chance to influence a community, shape resident experience, and play a defining role in the next era of rental living.

To start your journey, apply now with your resume and cover letter and tell us about all the amazing qualities you can bring to WeAreLiving Preston.