Resident Liaison Officer – Refurbishment

Lovell Partnerships Limited; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing development company in the UK is seeking a Resident Liaison Officer to join their Partnership team in Northamptonshire. This role involves delivering first-class customer experiences and ensuring high levels of satisfaction in social housing refurbishment contracts. Ideal candidates will have exceptional communication and customer service skills, coupled with strong administration capabilities. The position offers various benefits, including a performance-based bonus, private medical insurance, and a generous holiday allowance.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Qualifications

• Proven track record of managing workloads across planned maintenance programmes.
• Strong knowledge of internal and external programmes.

Responsibilities

• Deliver excellent customer experience on social housing refurbishment contracts.
• Engage with customers to drive satisfaction and address concerns.

Skills

Exceptional communication skills

Customer service experience

Good administration skills

Experience with Microsoft Office

Experience with CRM systems

Job description

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Northamptonshire.

Reporting to the Project Manager, you will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.

You will be an experienced Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.