Resident Experience Specialist – Premium BTR Community

UniLodge Australia Pty; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium property management company in Preston is seeking a Resident Experience Team Member to shape a welcoming community. You will be instrumental in delivering exceptional service, supporting resident enquiries, and maintaining high satisfaction levels. Candidates should possess strong customer service skills, attention to detail, and ideally some experience in property management. This role offers an opportunity to impact the lives of residents positively. Apply to be part of this exciting new community.

Qualifications

• Experience in property or a strong customer-facing background.
• Understanding of premium resident experience delivery.
• Familiarity with rental processes and legislation.

Responsibilities

• Create a warm and supportive experience for residents.
• Deliver exceptional front desk service.
• Coordinate maintenance requests with maintenance contractors.

Skills

Customer service skills

Communication abilities

Organisational abilities

Attention to detail

Education

Property experience or relevant customer-facing experience

Class 1 or Class 2 Licence for Real Estate business in VIC

Job description

A premium property management company in Preston is seeking a Resident Experience Team Member to shape a welcoming community. You will be instrumental in delivering exceptional service, supporting resident enquiries, and maintaining high satisfaction levels. Candidates should possess strong customer service skills, attention to detail, and ideally some experience in property management. This role offers an opportunity to impact the lives of residents positively. Apply to be part of this exciting new community.