Resident Experience & Leasing Specialist

Modern Living Solutions; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Manchester seeks an experienced individual for property management. The role involves managing resident experience, ensuring customer service, and completing administrative tasks. Essential qualifications include excellent customer service skills, proficiency in Microsoft Office, and relevant experience in a customer-facing role. The ideal candidate will thrive in a team environment, demonstrating strong organizational and numerical skills. The position offers opportunities for professional growth and continuous improvement in service delivery.

Qualifications

• Experience in a customer facing service delivery role is essential.
• Knowledge of UK Health and Safety requirements.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Provide day-to-day management and support for residents.
• Deliver exceptional customer service and manage complaints.
• Engage with community activities and promote the property.

Skills

Excellent customer service skills

Team player with relationship building skills

Fluent English communication skills

Strong organization skills

Numerical skills

Education

Good level of general education

Tools

Microsoft Office (Word, Excel, Outlook)

Databases or booking systems

Job description

A leading property management company in Manchester seeks an experienced individual for property management. The role involves managing resident experience, ensuring customer service, and completing administrative tasks. Essential qualifications include excellent customer service skills, proficiency in Microsoft Office, and relevant experience in a customer-facing role. The ideal candidate will thrive in a team environment, demonstrating strong organizational and numerical skills. The position offers opportunities for professional growth and continuous improvement in service delivery.