Reservations Supervisor - Seaton House

Valor Hospitality Partners, LLC; St Andrews; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hospitality company in St Andrews is seeking a Reservations Supervisor to oversee reservations and deliver exceptional customer service. The role involves managing bookings, liaising with the reception team, and maximizing revenue through upselling. Ideal candidates will possess strong leadership, communication skills, and experience with Opera Cloud PMS. Join a team committed to luxury hospitality and create memorable guest experiences.

Benefits

Exclusive discounts for team members

Discounted stays for friends and family

Free meals while on duty

Healthcare Cash Plan options

Career growth opportunities

Qualifications

• Passion for luxury hospitality and attention to detail.
• Ability to lead, motivate, and inspire a team.
• Flexibility to work across shifts, including evenings and weekends.

Responsibilities

• Overseeing reservations and ensuring exceptional service.
• Managing enquiries and bookings over the phone and online.
• Maximising revenue by upselling and promoting packages.

Skills

Customer service

Communication skills

Leadership

Organization

Problem-solving

Tools

Opera Cloud PMS

Job description

Are you passionate about delivering outstanding service, creating memorable experiences within a luxury environment, and leading by example? If so, we have the perfect opportunity for you to join our team as a Reservations Supervisor.

Seaton House, St Andrews is seeking an exceptional Reservations Supervisor. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.

In this role, you'll be responsible overseeing reservations, ensuring that you deliver exceptional service. You’ll inspire your team to meet the highest standards while creating unforgettable experiences for our guests. From ensuring flawless moments and experiences to converting enquiries into sales, you’ll be the linchpin between front-line customer service and financial success.

What you’ll be doing as a Reservations Supervisor

• Working with revenue and reception team to deliver a high-quality luxury experience across reservations for both group and individual leisure guests.
• Managing enquiries, reservations, and bookings, both over the phone and online.
• Coordinating group arrival information and ensuring all details are flawlessly executed.
• Liaising with the reception team to keep them updated on occupancy levels, VIPs, and special events.
• Maximising revenue by upselling and promoting our food and beverage packages.
• Supporting the team in their growth and development, helping them succeed in their roles.

What makes you a great fit for us

• A passion for luxury hospitality and an eye for detail, ensuring high standards at every step of the guest journey.
• Exceptional customer service and communication skills in a luxury environment.
• Knowledge of Opera Cloud PMS.
• Ability to lead, motivate, and inspire a team.
• Strong organisational and problem-solving skills.
• Flexibility to work across different shifts, including evenings and weekends.
• Ability to work autonomously with support from manager and onsite leadership team.

What we offer

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family, with Valor team member rates at our UK hotels.
• Discounted stays for friends and family, and 50% off dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts across a range of shops and experiences.
• Up to 40% savings on bikes with our Cycle To Work scheme.
• Generous refer-a-friend bonuses starting at £250.
• A focus on your health and wellbeing with wellness activities and access to our Employee Assistance Programme.
• Healthcare Cash Plan options from just £5 per month.

Supporting your career growth

• Fully funded apprenticeship programmes and detailed brand training.
• Internal development programmes to help you grow within your role.
• Monthly and annual team member service awards to celebrate your achievements.

At Valor Hospitality, we value diversity and are to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation, or age.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.