Reservations Coordinator — Iconic Stadium & Events Hotel

Lancashire Cricket; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent sports venue in Manchester is seeking a Hotel Reservations Coordinator to join the Hilton Garden Inn team. This unique role involves managing room bookings, ensuring inventory accuracy, and providing exceptional customer service within a vibrant events environment. Ideal candidates will have prior reservations experience, a strong customer service focus, and a passion for hospitality. This role offers various benefits including pension schemes, discounts, and promotion of a diverse workforce.

Benefits

Enhanced Pension and Life Assurance

Health Cash Plan

Enhanced Annual Leave

2 x Lancashire Cricket Club Memberships

On-site retail and hotel discounts

Free parking

Cycle to Work Scheme

Qualifications

• Experience in a hotel or customer service environment is preferred.
• Ability to work under pressure and maintain performance standards.
• Commitment to high customer service principles.

Responsibilities

• Manage room inventory, allocations, and bookings.
• Maintain accurate information on travel agent platforms.
• Handle guest enquiries with professionalism and warmth.
• Champion upselling opportunities and guest experience.

Skills

Reservations experience

Knowledge of hotel property management systems

Good organisation and administration skills

Exceptional communication skills

Job description

A prominent sports venue in Manchester is seeking a Hotel Reservations Coordinator to join the Hilton Garden Inn team. This unique role involves managing room bookings, ensuring inventory accuracy, and providing exceptional customer service within a vibrant events environment. Ideal candidates will have prior reservations experience, a strong customer service focus, and a passion for hospitality. This role offers various benefits including pension schemes, discounts, and promotion of a diverse workforce.