Rental Customer Advisor

Arnold Clark Group; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading car rental company is hiring a Rental Customer Advisor for its Leeds branch. The position involves providing exceptional customer service and managing various administrative tasks while working as part of a supportive team. Ideal candidates should possess strong organizational and communication skills, as well as a full UK driving license. Flexible shift work is required, with potential coverage at other branches. This is an excellent opportunity for those looking to thrive in a customer-focused environment with strong company culture.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Proven ability to work effectively as part of a team.
• Strong communication skills necessary for customer interaction.
• Flexibility to cover shifts at different branches as needed.

Responsibilities

• Deliver exceptional customer care in person and on the phone.
• Ensure efficient completion of tasks using organizational skills.
• Handle customer complaints and queries professionally.
• Monitor and control branch expenditure effectively.
• Run daily reports and ensure timely action on them.
• Promote a positive customer experience and the branch.
• Occasionally cover shifts at other branches as required.

Skills

Strong administrative skills

Team collaboration

Communication skills

Flexibility to work shifts

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Leeds Car & Van Rental branch.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.