Remote UK CSM — Growth, Retention & Upsell

Aptem; City of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A dynamic tech company in the UK is seeking a Customer Success Manager to manage customer relationships, ensure customer retention, and drive product engagement. The ideal candidate has experience in customer success and excellent communication skills. This position offers a generous benefits package, including additional holiday days and a pension scheme. The role is remote-first, with the option of hybrid work in London.

Benefits

27 days holiday allowance plus bank holidays

Option for paid volunteering leave

Company pension scheme

Private health insurance

Electric vehicle scheme

Qualifications

• Prior experience in the apprenticeship delivery space.
• Experience as a Customer Success Manager or Account Manager in a high-touch model.
• Excellent written and verbal communication skills.

Responsibilities

• Primary post-sales contact for a portfolio of customers.
• Accountable for customer outcomes and advocacy.
• Drive product adoption and engagement.

Skills

Customer Success Management

Communication Skills

Problem Solving

Organizational Skills

Stakeholder Management

Job description

A dynamic tech company in the UK is seeking a Customer Success Manager to manage customer relationships, ensure customer retention, and drive product engagement. The ideal candidate has experience in customer success and excellent communication skills. This position offers a generous benefits package, including additional holiday days and a pension scheme. The role is remote-first, with the option of hybrid work in London.