Remote SaaS Customer Support Analyst - Troubleshooter

Methodfi; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading tech startup is seeking a Customer Support Specialist to provide technical troubleshooting assistance via various channels. The ideal candidate has strong communication skills and experience in customer-facing roles, particularly in a SaaS environment. Key benefits include a salary of £30,000-35,000, share options, fully remote work, and 35 days of annual leave. Join an innovative team that values curiosity and ownership.

Benefits

Salary: £30,000-35,000

Share options

35 days annual leave

Comprehensive health insurance

Pension contributions matched up to 5%

Professional development budget

Qualifications

• Experience in customer-facing roles, preferably supporting a technical product in a SaaS B2B environment.
• Ability to communicate complex technical items into easy-to-understand concepts.
• Previous experience in a B2B SaaS startup environment is a plus.

Responsibilities

• Provide technical troubleshooting support to customers via email and live chat.
• Act as a subject matter expert on software products and assist customers.
• Maintain and improve FAQs and Knowledge base with product updates.

Skills

Customer support experience

Strong communication skills

Tech-savvy and analytical mindset

Curiosity and desire to learn

Tools

Metabase

Zendesk

Linear

JIRA

Sendgrid

Job description

A leading tech startup is seeking a Customer Support Specialist to provide technical troubleshooting assistance via various channels. The ideal candidate has strong communication skills and experience in customer-facing roles, particularly in a SaaS environment. Key benefits include a salary of £30,000-35,000, share options, fully remote work, and 35 days of annual leave. Join an innovative team that values curiosity and ownership.