Remote Retention Specialist - Student Success UK

Marisa Peer; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global personal development organization is seeking a Retention Specialist to support students facing challenges in their training. You will conduct cancellation-saving calls, provide empathetic guidance, and work collaboratively with various teams to ensure student success. The ideal candidate has experience in customer retention, strong emotional intelligence, and excellent communication skills. This role is full-time and remote, offering a chance to make a meaningful impact on individuals' personal growth.

Qualifications

• Experience in a retention, customer success, or crisis-management role.
• Strong emotional intelligence with the ability to navigate difficult conversations.
• Creative problem-solver able to balance student needs with business requirements.

Responsibilities

• Conduct one-to-one calls with students requesting cancellation or showing disengagement.
• Partner with Sales to understand each student's background and original enrolment goals.
• Track save rates and identify patterns for improvement in onboarding.

Skills

Emotional intelligence

Verbal communication

Problem-solving

Rapport-building

Collaboration

Education

Relevant experience in retention or customer success

Background in coaching or related field

Tools

CRM systems (HubSpot, GoHighLevel)

Job description

A global personal development organization is seeking a Retention Specialist to support students facing challenges in their training. You will conduct cancellation-saving calls, provide empathetic guidance, and work collaboratively with various teams to ensure student success. The ideal candidate has experience in customer retention, strong emotional intelligence, and excellent communication skills. This role is full-time and remote, offering a chance to make a meaningful impact on individuals' personal growth.