Remote Participant Support Advocate for AI Research

Mesh-AI Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading AI research company in the United Kingdom is seeking a Participant Support Advisor to be the first point of contact for participants. You will resolve queries, collaborate with various teams, and contribute to improving the participant experience. Ideal candidates will have experience in technical support and strong communication skills. This role offers a competitive salary and remote working options.

Benefits

Competitive salary

Remote working

Impactful mission-driven culture

Qualifications

• Experience providing user or technical support in a SaaS or tech company, handling high volumes of customer queries.
• Strong troubleshooting skills, skilled at investigating issues and communicating technical issues effectively.

Responsibilities

• Deliver outstanding support to Prolific’s participant community.
• Investigate and resolve account and payment-related issues.
• Collaborate with Product, Human Data Ops and Legal to share insights.
• Contribute to projects that improve the overall participant experience.
• Advocate for participants across the business.

Skills

User or technical support experience

Excellent written communication skills

Strong troubleshooting skills

Cross-functional project support

Collaboration with teams

Resilience and adaptability

Tools

Intercom

Job description

A leading AI research company in the United Kingdom is seeking a Participant Support Advisor to be the first point of contact for participants. You will resolve queries, collaborate with various teams, and contribute to improving the participant experience. Ideal candidates will have experience in technical support and strong communication skills. This role offers a competitive salary and remote working options.