Remote IT Field Engineer Team Lead

Action for Children; Remote; GBP 37,000; Full time

Job summary

A charity organization is seeking an enthusiastic Field Engineer Team Leader to manage IT Field Engineers and ensure outstanding technical support. The role is remote and requires strong leadership, IT expertise, and a Foundation Qualification in ITIL. Benefits include 29 days leave, pension contributions, and professional development opportunities. The ideal candidate will have troubleshooting skills and experience in a Microsoft Environment. Applications are welcomed from diverse backgrounds, aiming to make a significant impact on children's lives.

Benefits

29 days annual leave

Professional qualifications and training opportunities

Flexible parental packages

Pension with employer contribution

Staff discount portal

Qualifications

• Foundation Qualification in ITIL or equivalent experience.
• Experience with ISO27001, Business Analysis, and Data Protection Act 1998.
• Demonstrable experience in troubleshooting complex problems.
• Knowledge of Help desk systems and service support environment.
• Familiarity with Microsoft environment.

Responsibilities

• Line managing the IT Field Engineers team.
• Producing monthly reporting of performance.
• Managing staff deployment for operational demands.
• Managing third party supplier relationships.
• Commissioning and de-commissioning IT equipment on-site.
• Developing technical knowledge of Microsoft infrastructure.

Skills

ITIL

Customer service skills

Troubleshooting

Microsoft Environment support

Knowledge of networking

Education

Foundation Qualification in ITIL

Tools

MS-Windows

MS Office

Office 365

Azure

Active Directory

Job description

A charity organization is seeking an enthusiastic Field Engineer Team Leader to manage IT Field Engineers and ensure outstanding technical support. The role is remote and requires strong leadership, IT expertise, and a Foundation Qualification in ITIL. Benefits include 29 days leave, pension contributions, and professional development opportunities. The ideal candidate will have troubleshooting skills and experience in a Microsoft Environment. Applications are welcomed from diverse backgrounds, aiming to make a significant impact on children's lives.