Remote Field Service Engineer – MFD Printers & IT Networking

Apogee; Star; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology support company is seeking a skilled Service Engineer in Wales. The role involves providing top-notch service support, conducting equipment maintenance, and ensuring customer satisfaction. The ideal candidate must have engineering experience with MFD printers and a strong customer service background. This role offers flexibility and is remote, requiring periodic attendance at the office for meetings.

Benefits

Flexible working options

33 days holiday

Enhanced family friendly benefits

2 paid days for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Responsibilities

• Conduct service visits for equipment maintenance.
• Respond to customer service requests promptly.
• Perform fault diagnosis and repairs.
• Carry out preventative maintenance as needed.
• Install equipment and provide customer training.
• Manage inventory of spare parts effectively.

Skills

Worked as an engineer on MFD printers

IT knowledge to network devices

First class customer service experience

Experience in a target driven environment

Smart and presentable

Willingness to train on new product lines

Job description

A leading technology support company is seeking a skilled Service Engineer in Wales. The role involves providing top-notch service support, conducting equipment maintenance, and ensuring customer satisfaction. The ideal candidate must have engineering experience with MFD printers and a strong customer service background. This role offers flexibility and is remote, requiring periodic attendance at the office for meetings.