Remote Energy Debt Caseworker – Support Vulnerable Clients

Citizens Advice BANES; Cannock Chase, South Staffordshire; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A charitable organization is seeking a CEDA Telephone Consumer Energy Debt Caseworker to provide debt advice to clients facing energy debt in the Cannock Chase area. The role requires excellent interpersonal and organisational skills, as well as the ability to handle complex information and financial statements. The successful candidate will work from both office and home, engaging with vulnerable clients effectively. This position is full of varied challenges and aims to create a positive impact on people's financial situations.

Qualifications

• Proven ability to engage with vulnerable and distressed clients.
• Experience in working within a busy environment.
• Ability to compile accurate financial statements.

Responsibilities

• Provide telephone debt advice to clients experiencing energy debt.
• Take on casework related to energy debts.
• Engage with clients to find appropriate debt solutions.

Skills

Interpersonal skills

Organisational skills

Numeracy skills

Oral communication skills

Written communication skills

Job description

A charitable organization is seeking a CEDA Telephone Consumer Energy Debt Caseworker to provide debt advice to clients facing energy debt in the Cannock Chase area. The role requires excellent interpersonal and organisational skills, as well as the ability to handle complex information and financial statements. The successful candidate will work from both office and home, engaging with vulnerable clients effectively. This position is full of varied challenges and aims to create a positive impact on people's financial situations.