Remote Customer Support Associate — AI Video Platform

Methodfi; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology company in the UK is looking for a Customer Support Representative to provide responsive support to customers. This role requires excellent verbal and written communication skills, customer-focused service, and a readiness for shift work, including weekends and holidays. You will handle inquiries through various channels and collaborate with teams to resolve issues efficiently. Enjoy perks like flexible WFH options, generous leave, and a fun, innovative culture.

Benefits

Flexible WFH

Generous stock option plan

Pension

25 days of annual leave + Bank holidays

Fun culture with regular socials and company retreats

Generous referral scheme

Free office snacks and regular tasty lunches

Brand new MacBook

WFH set up

Qualifications

• At least 1 year experience within a technical support environment.
• Ability to work independently and as part of a team.
• Flexibility to work different shifts, bank holidays and weekends.

Responsibilities

• Respond to customer inquiries via email, chat, or social media.
• Provide accurate information to resolve customer issues.
• Collaborate with technical teams to resolve complex issues.

Skills

Excellent verbal and written communication skills

Customer-oriented mindset

Good computer skills

Ability to multitask and manage time effectively

Education

High school diploma or equivalent

Tools

CRM systems (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)

Job description

A global technology company in the UK is looking for a Customer Support Representative to provide responsive support to customers. This role requires excellent verbal and written communication skills, customer-focused service, and a readiness for shift work, including weekends and holidays. You will handle inquiries through various channels and collaborate with teams to resolve issues efficiently. Enjoy perks like flexible WFH options, generous leave, and a fun, innovative culture.