Remote Continuous Improvement Consultant (UK Travel)

Serco Group plc; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading public services company is seeking a Continuous Improvement Consultant to design and deliver innovative solutions that enhance customer journeys and create efficiencies. This homebased role, requiring some travel within the UK, involves identifying business issues, conducting analyses, and implementing solutions. Candidates must have experience in business change and strong analytical skills. The position offers a competitive salary and excellent benefits, contributing to meaningful improvements in public services.

Benefits

25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Bupa Anytime HealthLine

Wellbeing app

Discounts at 1,000 retailers

Qualifications

• Experience in business change, continuous improvement, and digital innovation.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication and relationship-building skills.

Responsibilities

• Identify client or business issues and priorities by engaging with stakeholders.
• Conduct in-depth analysis of processes and customer journeys.
• Recommend and test innovative solutions, including new technology.

Skills

Business change experience

Analytical skills

Communication skills

Project management

Lean Six Sigma knowledge

Job description

A leading public services company is seeking a Continuous Improvement Consultant to design and deliver innovative solutions that enhance customer journeys and create efficiencies. This homebased role, requiring some travel within the UK, involves identifying business issues, conducting analyses, and implementing solutions. Candidates must have experience in business change and strong analytical skills. The position offers a competitive salary and excellent benefits, contributing to meaningful improvements in public services.