Remote Application Support Engineer - Graduate Entry

Orderly Limited; Remote; GBP 25,000 - 28,000; Full time

Job summary

A growing SaaS company is seeking an entry-level Application Support Engineer to join their remote support team. This role is perfect for recent graduates or those looking to pivot careers. You will directly assist customers in diagnosing and solving issues within the platform, ensuring exceptional service and satisfaction. Key qualifications include a strong interest in technology, experience with SQL, and a problem-solving mindset. This position offers opportunities for growth in a collaborative environment focused on innovative supply chain technology.

Qualifications

• Strong interest in technology and how systems work.
• Some hands-on experience with SQL for data inspection.
• Exposure to APIs or web technologies using tools like Postman.
• Experience with coding or scripting in languages like Python or JavaScript.
• Natural problem-solver who investigates issues thoroughly.
• Ability to communicate clearly with varying audiences.

Responsibilities

• Act as a first point of contact for customer issues.
• Investigate application issues and identify root causes.
• Communicate effectively with customers during issue resolution.
• Work closely with Product and Engineering teams.
• Participate in an out-of-hours support rota.

Skills

Interest in technology and system workings

Hands-on experience with SQL

Exposure to APIs or web technologies

Experience with coding or scripting

Problem-solving mindset

Clear communication skills

Empathy and patience

Adaptability in fast-paced environments

Calm demeanor in customer interactions

Willingness to learn

Education

Degree in Computer Science or related field

Technical apprenticeship

Tools

Ticketing systems (e.g., Jira, Zendesk)

Job description

A growing SaaS company is seeking an entry-level Application Support Engineer to join their remote support team. This role is perfect for recent graduates or those looking to pivot careers. You will directly assist customers in diagnosing and solving issues within the platform, ensuring exceptional service and satisfaction. Key qualifications include a strong interest in technology, experience with SQL, and a problem-solving mindset. This position offers opportunities for growth in a collaborative environment focused on innovative supply chain technology.