Remortgage Support Case Manager ONP Solicitors · Stockport ·

Movera; Stockport; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic legal services provider based in Stockport is looking for a Support Case Manager to join their Remortgage Team. This full-time role offers responsibilities including overseeing case progression, ensuring excellent client service, and managing complex transactions. The ideal candidate will have at least 2 years of experience and strong customer service skills. Movera values diversity and offers a supportive work environment with benefits like hybrid working and generous holiday allowance.

Benefits

25 days holiday + birthday off

Hybrid working

Free conveyancing legal fees

Moving home days off

Volunteering days

Retailer discounts

Refer a friend bonuses

Qualifications

• 2+ years' previous experience in case management
• Enthusiastic team player and natural self-starter
• Ability to deliver high levels of customer service
• Strong verbal and numerical skills

Responsibilities

• Overseeing ad hoc case progression to maintain service levels
• Monitoring and delivering against personal and business targets
• Managing deadlines and ensuring timely file progression
• Handling complex aspects of remortgage transactions
• Providing exceptional service to clients and associates

Skills

Customer service

Attention to detail

Teamwork

Job description

Overview

Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.

ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.

Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

As a Support Case Manager at ONP you’ll have the chance to:

• Own your success: Ensure effective holiday cover on live remortgage cases to ensure seamless progress and in doing so shaping the client experience and driving positive outcomes.
• Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
• Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
• Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.

Responsibilities

• Overseeing ad hoc case progression with the aim of maintaining service levels
• Monitor and deliver fully against personal and business targets
• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner whilst the case manager is otherwise engaged and providing comprehensive handover as required
• Responsible for dealing with complex aspects of any remortgage transaction
• Provide an exceptional service both to the client but also to introducers and associates
• Deal with complex enquiries on transactions
• Recognise potential risks and resolve issues without putting the client or business at risk
• Responsibility to ensure that all files being overseen are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
• Ensure detailed telephone notes are maintained throughout time spent providing cover and dealing with emails and telephone calls in a timely manner
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
• Optimise the client experience through use of our conveyancing systems and technology
• Suggest improvements to current policies and procedures
• Any other duties as required by the business

The Person

• We\'re looking for a skilled Case Manager with preferably around 2+ years\' previous experience.
• An Enthusiastic team-player and natural self-starter able to work on own initiative.
• The Ability to deliver a high level of customer service.
• Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.
• Flexibility in day-to-day task management

What we can offer

• We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.
• 25 days holiday + your birthday off!
• Hybrid working
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.

At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.