Relief Control Room Operator

Northern Security Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company is seeking a proactive Administrator for their Operations Team in Carlisle. The role includes managing calls, maintaining accurate records, and monitoring CCTV while providing excellent customer service. Ideal candidates should have strong communication skills and the ability to work under pressure. Full training and benefits including holiday and pension scheme are provided.

Benefits

Full training provided

28 days holiday (pro rata for part-time hours)

Company contributory pension scheme

Full uniform provided

Double time on bank holidays

Qualifications

• Ability to multitask and prioritise effectively.
• Attention to detail and accuracy of reporting is essential.
• Must be able to provide a 5-year checkable work history for BS7858 screening.

Responsibilities

• Manage all incoming calls and respond following procedures.
• Maintain records and reports of incidents using appropriate systems.
• Employee welfare calls, resolving dropped shifts and absence cover.
• Monitoring CCTV and liaising with mobile response units.

Skills

Excellent customer service

Problem-solving

Communication skills

IT and administration skills

Ability to work under pressure

Job description

£13.70 per hour
Relief cover — Based in our Carlisle Office
To book an interview, just give us a call on 01228 547662 and ask for Recruitment

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team, playing a key role in keeping our security services running smoothly during nights and weekends. Working with a wide range of clients across North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for out‑of‑hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do — we believe in treating our people well, supporting their growth, and creating a workplace that is inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving "dropped shifts" / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills & Experience

• A passion for delivering excellent customer service levels.
• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Applicants must be

• Smart, polite, and approachable
• Punctual and dependable
• Flexible with shift work (including weekends and nights)
• Able to provide a 5‑year checkable work history for BS7858 screening

Benefits of the role

• Full training will be provided
• 28 days holiday (pro rata for part‑time hours)
• Company contributory pension scheme available
• Full uniform provided
• Double time on bank holidays

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.