Regulated Complaints & Insights Specialist

AnaVation LLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electric vehicle company in the UK is seeking a Customer Care Executive to handle complex complaints and ensure regulatory compliance. The role requires strong communication skills and a proven track record in complaint handling. The ideal candidate will analyze customer feedback and work collaboratively to enhance customer experiences. This position offers a dynamic work environment with opportunities for growth and a focus on employee well-being.

Benefits

Flexible salary options

Dog-friendly workplace

Employee benefits programs

Qualifications

• Experience with regulated complaint handling.
• High level understanding of DISP regulations.
• Knowledge of Salary Sacrifice products is a plus.

Responsibilities

• Investigate and analyze complex complaints.
• Conduct root cause analysis and recommend improvements.
• Communicate with customers in a calm and professional manner.

Skills

Excellent written and verbal communication skills

Ability to build strong relationships

Proven complaint handling experience

Job description

A leading electric vehicle company in the UK is seeking a Customer Care Executive to handle complex complaints and ensure regulatory compliance. The role requires strong communication skills and a proven track record in complaint handling. The ideal candidate will analyze customer feedback and work collaboratively to enhance customer experiences. This position offers a dynamic work environment with opportunities for growth and a focus on employee well-being.