Regional Operations Manager

Well Pharmacy Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmacy chain in the UK is seeking a Regional Operations Manager to oversee multiple pharmacies in South East England. This role involves optimizing financial performance, ensuring patient safety, and developing high-performing teams. The ideal candidate should have significant multi-site management experience and strong leadership skills. This full-time, permanent position offers a competitive salary and provides the opportunity to make a meaningful impact on patient care across the region.

Qualifications

• Significant experience in field or multi-site management.
• Strong leadership and coaching skills.
• Pharmacy background highly desirable.

Responsibilities

• Drive operational excellence and ensure patient safety.
• Manage Area Operations Managers and strategic pharmacies.
• Develop and retain high-performing teams.

Skills

Leadership

Communication

Coaching

Analytical skills

Multi-site management

Job description

# Regional Operations Manager## Overview of the role**Regional Operations Manager – South East England** **Sector:** Pharmacy **Reports to:** Head of Operations**About the Role:** We are seeking an experienced and ambitious **Regional Operations Manager** to lead and grow our high-performing pharmacies across the South East of England. You will drive operational excellence, ensure patient safety, and optimise financial performance, all while developing teams that thrive in a performance-led culture.**Purpose:** As Regional Operations Manager, you will:* Optimise the financial performance of the Region.* Recruit, develop, and retain high-performing teams.* Ensure patient safety, quality, and operational standards are consistently delivered.**Key Responsibilities:****Driving Results*** Line manage Area Operations Managers and strategic pharmacies within the Region.* Provide clear direction to ensure business goals are achieved.* Ensure all pharmacies have robust business plans aligned to regional budgets.* Analyse data to drive profitable growth across Rx, services, OTC, and convenience.* Ensure payroll and operational costs are within budget.* Deliver excellent retail and operational standards across the Region.**High Performance Teams*** Build capable, engaged, and diverse teams through a performance-led culture.* Coach Area Operations Managers, Pharmacy Managers, and their teams to achieve results.* Foster an “own business” mindset within teams while ensuring alignment with corporate standards.* Develop succession plans, recognise and reward success, and address underperformance.* Ensure completion of mandatory training to maintain competence.**Patient Safety, Quality & Standards*** Ensure regulatory, professional, and NHS standards are consistently met.* Lead a culture of continual improvement across the Region.* Take ownership of serious patient safety incidents and complaints.**General Responsibilities*** Align regional business plans with corporate strategy.* Monitor customer, people, and compliance measures through performance metrics.* Maintain a strong understanding of the community pharmacy market.* Ensure delivery of business cases for all investment projects.* Guarantee legal and operational compliance across all pharmacies.**Knowledge, Skills & Experience*** Significant experience in field or multi-site management.* Pharmacy background highly desirable.* Strong leadership and coaching skills with the ability to adapt your style.* Excellent communication, planning, and organisational skills.* Strong networker and brand ambassador with the ability to build effective external relationships.* Commercially aware with a track record of delivering business results.This is a unique opportunity to shape the future of pharmacy operations in the South East, leading a motivated and high-performing team while making a real impact on patient care.**Apply Today:** We reserve the right to close this vacancy early, so don’t miss your chance to join our dynamic team.### The Ideal Candidate*Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you*.*Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.*### About the CompanyFor over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.**‘Together we make a difference’**| OpenStreetMap contributors### Regional Operations Manager* **Salary** Competitive* **Frequency** Annual* **Vacancy ID** well/TP/22/10991* **Contract Type** Permanent - Full Time* **No. Hours per week** 39* **Closing Date** 13 February, 2026* **Job Category** Field Management* **Division / Function** Division 7 England* **Location** South East, United Kingdom (Incl. Northern Ireland)* **Posted on** 14 January, 2026### Spread the word### Vacancies in the same category