Regional Client Director

WPP Media Limited; City of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A prominent advertising services firm in London seeks a talented Client Director to lead initiatives for Amazon. The role involves managing client relationships, ensuring project delivery, and fostering innovation across various teams. Candidates should have strong communication skills and experience in multi-market campaigns, with an emphasis on e-commerce marketing. This full-time position requires a collaborative mindset and a dedication to client excellence.

Benefits

Competitive medical insurance

Significant paid time off

Employee mental health awareness days

Qualifications

• Proven experience in managing multi-market campaigns.
• Strong communication and leadership capabilities.
• Ability to foster innovative thinking and strategic responses.

Responsibilities

• Lead conversations with clients to ensure clarity on initiatives.
• Manage project delivery from start to finish with excellence.
• Oversee client satisfaction and implement measurement plans.
• Drive transformation across the business.

Skills

Transformational creativity

Client relationship management

Team leadership

Understanding of e-commerce

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

About OpenDoor: A Leading WPP Media Brand

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About Wpp & Opendoor

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

Role Summary And Impact

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Client Director. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses with a focus on Consumer Devices and Services such as Amazon Music, Fresh, FireTV, Kindle, Alexa.

Responsibilities

• The Client Director plays a fundamental role in leading conversations with day-to-day client to ensure initiatives/briefs are understood and then conveying these to our internal cross-discipline teams centrally and also to our local market teams.
• Client Leadership is accountable for all workstreams and it is our job to manage the delivery of projects from start to finish, engaging with our internal teams and local market colleagues to deliver excellence in execution for our clients.
• Ensure that local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Understand the Growth ambitions as well as client satisfaction to lead improvement and manage the measurement plan for your clients
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts

Skills And Experience

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Successful delivery of key launches in line with scope, resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting)
• Productive and well-prepared client and network status meetings
• Adherence to Ways of Working both by clients and internal teams
• Understanding of the planning product suite
• Deliver monthly thought leadership (engaging with internal and third-party stakeholders as required)
• Contribute to the growth of global net sales

Bonus Points

• Experience with a Global or Regional role / client with a strong understanding of European markets
• Experience with e-commerce marketing or digital advertising
• A passion for technology and innovation
• Experience managing senior level clients with high and exacting standards

Life At WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

An equal opportunity employer, WPP Media considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.

Seniority level

Director

Employment type

Full-time

Job function

Sales and Business Development

Industries

Advertising Services