Regional Chief of Customer Care & Homeowner Experience

Wireshop; United Kingdom; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading housebuilding company in the United Kingdom seeks a Regional Head of Customer Care to lead its customer care function and ensure a top-notch homeowner experience. This senior position involves developing high-performing teams and collaborating with internal departments to enhance service delivery. Candidates must possess strong leadership in customer care, understand NHBC standards, and demonstrate excellent communication skills. The role offers a chance to make significant improvements in customer experience and contribute to a culture built on quality and integrity.

Benefits

Autonomy to make meaningful improvements

Working with passionate colleagues

Clear purpose in building homes

Qualifications

• Ideal candidates should have leadership experience in customer care or service delivery in housebuilding.
• Strong understanding of customer service best practices and NHSB warranty standards is essential.
• Proven ability to develop high-performing teams.

Responsibilities

• Lead the regional customer care function and ensure five-star homeowner experience.
• Drive high-quality service delivery with action plans and performance standards.
• Manage contractor relationships for effective customer issue resolution.

Skills

Leadership experience in customer care

Strong understanding of NHBC warranty standards

Outstanding communication skills

Data-driven approach to performance management

Collaborative mindset

Tools

CRM platforms

Microsoft Office

Job description

A leading housebuilding company in the United Kingdom seeks a Regional Head of Customer Care to lead its customer care function and ensure a top-notch homeowner experience. This senior position involves developing high-performing teams and collaborating with internal departments to enhance service delivery. Candidates must possess strong leadership in customer care, understand NHBC standards, and demonstrate excellent communication skills. The role offers a chance to make significant improvements in customer experience and contribute to a culture built on quality and integrity.