Regional Account Manager - North / North East / Midlands

Enra Group; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading mortgage solutions provider in Manchester is seeking a motivated individual to manage relationships with mortgage intermediaries, focusing on residential and buy-to-let products. Responsibilities include developing new client relationships, collaborating with internal teams to enhance service delivery, and gaining expertise in mortgage offerings. Ideal candidates should have field experience and the ability to train others. A competitive benefits package is offered to support career growth in a fast-paced environment.

Benefits

Private medical healthcare

Paid volunteer days off

Qualifications

• Experience in field-based mortgage intermediary roles is required.

Responsibilities

• Create and grow relationships with mortgage intermediaries.
• Work with internal sales teams to spot new business.
• Liaise with underwriting team for service quality.
• Meet with broker partners regularly to foster relationships.
• Develop expertise in the company’s mortgage products.

Skills

Understanding of regulatory requirements

Ability to handle incoming calls

Training delivery skills

Market analysis knowledge

System testing capabilities

Public representation skills

Job description

The overall responsibility of the role is focused on identifying, developing and managing relationships with mortgage intermediaries in order to originate new lending opportunities in line with the business strategy and growth plans for our residential and buy to let mortgage product range.

Key Accountabilities

• Responsibility for creating, retaining and growing new customer relationships within the residential and buy to let mortgage markets focusing on mortgage intermediaries

• Developing focus on key accounts to include large DA/AR firms.

• Work closely with internal sales team to identify new business opportunities

• Liaising with our residential and buy to let underwriting teams to provide a high standard of service to our broker partners.

• Form strong relationships with key stakeholders and third parties where required

• Hold regular face to face meetings with broker partners in line with personal objectives and willingness to work outside of designated region

• Attend head office meetings where required

• Gain an in-depth understanding of our broker portal and Fusion system to be able to resolve queries relating to our residential mortgage broker portal

• Developing excellent working relationships with our broker partners and internal working relations with our broker support, underwriting and sales team to deliver enquiries & completions in line with key business objectives & strategic goals

• Develop a deep understanding of our residential and buy to let mortgage products and criteria alongside a working knowledge of other West One lending products

• Developing a deep understanding of our packaging requirements set out in our lending policy to improve quality of loan packs and expedite completion
  by reducing the outstanding needs requested by our underwriters.

Skills & Competencies

• Understanding of regulatory requirements and responsible lending policies adhering to company policy at all times

• Able to competently deal with incoming calls and case referrals from broker partners regarding potential and existing loan applications distributing calls
  and actioning where possible

• Able to competently deliver training on our products, criteria and packaging requirements to a high standard to new brokers and their teams in line with our lending policy guidelines

• Monitor market changes and competitor analysis to support product development team and develop wider industry knowledge

• Able to undertake additional duties including system testing where appropriate

• Able to confidently represent West One at broker/industry events demonstrating

Knowledge & Qualifications

• Experience in a similar role and must have field-based experience.

Personal Attributes

• Strong team player

• Self motivated

• Willingness to travel

• Flexible

• Articulate

• Calm and self-assured

• Well organised

• Punctual

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support to succeed while offering clear opportunities to progress your career. Alongside this, we provide a great range of benefits - from private medical healthcare to paid volunteer days off.

If you’re ready to build your career in Residential and Buy-To-Let finance and make an impact - click apply today!