Receptionist, Womens and Childrens

Transformationunitgm; Cheltenham; On-site; GBP 25,000; Part time

Job summary

A leading NHS Trust is looking for a part-time Receptionist in Cheltenham to provide essential support at the antenatal clinic. This position requires welcoming patients, maintaining accurate records, and providing high-quality customer service within women's and children's services. The ideal candidate should have prior experience in a reception role, strong communication skills, and be educated to GCSE level. Join our team for a rewarding opportunity to impact patient care positively.

Benefits

Generous annual leave

NHS pension scheme

Flexible working opportunities

Local discounts

Health and wellbeing initiatives

Qualifications

• Educated to GCSE level with essential literacy and numeracy.
• Must have previous reception and clerical experience.
• NHS experience in a similar role is preferred.

Responsibilities

• Provide reception support for antenatal clinic operations.
• Maintain accurate patient records and assist clinical staff.
• Welcome patients and manage general reception duties.

Skills

Excellent communication skills

Customer service experience

IT skills

Ability to work without supervision

Education

GCSE grade C or above in literacy and numeracy

IT Skills Certification

Tools

NHS based computer systems (TRAK, P2P)

Job description

Main area Receptionist Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Monday and Tuesday 0830 - 1630) Job ref 318-26-T0023

Employer Gloucestershire Hospitals NHS Foundation Trust Employer type NHS Site Cheltenham General Hospital - W&C Division Town Cheltenham Salary £24,465 (pro rata if part time) Salary period Yearly Closing 29/01/2026 23:59

Receptionist, Band 2- Womens & Childrens

Band 2

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

15 hours a week (Monday and Tuesday)

To work Monday and Tuesday at CGH 15 hours per week, providing receptionist duties. Working hours are 08:30 - 16:30 Monday and Tuesday

As a key member of the team, responsible for providing reception support to ensure the effective operation of the antenatal clinic, visitors and staff; the role contributes to a safe environment that focuses on providing a high quality public service and maintains a high level of patient care within Women & Children's Services.

Main duties of the job

- Welcome and receive patients, visitors and other members of staff to the area in a polite and professional manner and undertake general reception duties.

- Responsible for all aspects of administration and using own initiative to assess and deal with any non-clinical problems to ensure a sufficient support service in the clinical area.

- Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.

- To maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.

- Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.

- Undertake all notes preparation for Consultant and Midwifery Led Clinics.

- Where necessary, make follow-up appointments using the appropriate systems.

- Ensure accurate and specific tracing of all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need and ensuring data protection and confidentiality are maintained at all times.

- To communicate discharge information to GP Surgeries, Community Midwives and other Maternity Units and any other members of the multidisciplinary team.

Working for our organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Detailed job description and main responsibilities

Prepare and distribute patient documentation (e.g., scan reports, referral forms) ahead of scheduled clinics.

Ensure midwives and clinicians have access to patient lists and required resources at the start of each clinic session.

Liaise with sonographers, consultants, and community midwifery teams to plan around clinic changes, overbookings, or absences.

Monitor and order clinic supplies such as patient leaflets, scan report paper, and admin materials.

Organise the distribution of antenatal information packs and ensure materials are up to date.

Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.

Contribute to security by monitoring visitors to the ward and reporting untoward incidents to the Ward Manager/Administration Manager as appropriate.

To use the Trust Procurement Systems to order items as required and also ensure stationary levels are maintained for the ward area, identifying any patient information leaflets/documents that are required to be ordered and to receive delivery of goods.

To report any faults to the Medical Engineering/Estates Helpdesk as appropriate and to organise for the PAT testing/security marking of any new pieces of equipment.

The post holder must be aware of the sensitive nature of the information they will be required to communicate in their day-to-day work. The post holder will be expected to communicate these issues in an appropriate and timely manner and ensure confidentiality is maintained at all times.

Person specification

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• IT Skills Certification

Experience

• Reception and Clerical experience
• Customer Service experience
• Previous relevant NHS experience in a hospital setting, preferably in a similar role
• Knowledge of NHS based computer systems such as TRAK, P2P.

Knowledge/ Skills

• Excellent communication skills (written and verbal)
• Excellent customer service and social skills with the ability to engage positively with service users
• Ability to use own judgement or initiative and work without direct supervision.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorshipfor a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under theUKVI points based system

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.