Receptionist

Peoplebank; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel in Glasgow is seeking a professional Receptionist who will be the first point of contact for guests, providing excellent customer service and managing check-in and check-out procedures. The ideal candidate will have strong communication skills and the ability to handle inquiries and complaints efficiently. This role is essential in ensuring memorable guest experiences, reflecting the hotel's commitment to high standards of warmth and hospitality.

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Qualifications

• Friendly and professional demeanor.
• Ability to handle guest enquiries and complaints effectively.
• Strong organizational skills.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Manage check-in and check-out procedures accurately.
• Handle guest reservations and coordinate with housekeeping.

Skills

Customer service

Communication

Multitasking

Job description

Situated in the heart of Glasgow’s vibrant West End, the Glasgow Grosvenor Hotel is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.

The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.

At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.

We are seeking a friendly and professional Receptionist to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Manage check-in and check-out procedures efficiently and accurately
• Handle guest reservations, cancellations, and modifications
• Respond promptly to guest enquiries, requests, and complaints
• Maintain up-to-date guest records and ensure data accuracy
• Coordinate with housekeeping and maintenance for room readiness
• Process payments and handle cash or credit transactions securely
• Maintain a tidy and organized reception area
• Adhere to hotel policies, health & safety, and data protection standards

Our Values

• Transparency | We ensure clarity in communication so that there are no surprises
• Ownership | We think and perform like owners
• Driven | We have a constant desire for improvement
• Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio