Receptionist

Priory Group; Cardiff; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Cardiff is seeking a Receptionist for a full-time position at Priory Hospital Cardiff. The role involves greeting visitors, managing phone calls, and ensuring a safe environment. Candidates should have customer service experience and NVQ Level 1 or GCSE qualifications. Employees can enjoy perks like subsidised meals, birthday holiday, and development opportunities. This is an exciting chance to contribute to a compassionate healthcare team working with mental health patients.

Benefits

Subsidised meals

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym membership

Access to development opportunities

Sponsorship of professional qualifications

Leadership & management development

Long service award

Refer a friend bonuses

Qualifications

• Experience in a customer-facing environment.
• Demonstrated strong interpersonal and communication skills.
• Ability to maintain a courteous and efficient manner.

Responsibilities

• Greet and assist all arrivals at the Priory unit.
• Handle telephone calls efficiently at the main reception.
• Carry out required administrative tasks.
• Issue security passes and direct visitors appropriately.

Skills

Interpersonal skills

Communication skills

Customer service experience

Resilience

Education

NVQ Level 1 or GCSEs (or equivalent)

Job description

Receptionist

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Cardiff

Compensation: £24,638 / year

Description

Priory Hospital Cardiff is looking to recruit a Receptionist to join the team. The reception area will be manned 7 days a week; as such, the role will involve structured weekday and weekend working. Shift times will be 7am to 7pm (inclusive of a 1.15-hour break). The shift pattern will include four shifts one week and three shifts the following week, on a rolling rota. This includes working every other weekend. This is a full-time role of 37.5 hours. Priory Hospital Cardiff is a modern mental health treatment unit. The unit includes accommodation for 4 patients and a variety of facilities, such as three secure gardens, a gym, patient practice kitchens, patient social area, art rooms and dedicated support service areas. The service is currently being developed to provide bespoke treatment packages for a variety of patients with complex mental health needs.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
• Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
• Carries out administrative tasks as required.
• Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.

You can find additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. Holds an NVQ Level 1 qualification in a relevant area or GCSEs (or equivalent), with experience gained in a customer-facing environment, demonstrating strong interpersonal and communication skills through direct engagement with the public.

For more information about the role, you can email [e-mail].

What we will give you in return

• Subsidised meals
• Birthday Holiday - Your Birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.