Reception Team Member

Whitbread PLC; Port Talbot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is looking for a Receptionist at their Port Talbot Premier Inn. In this role, you will be the friendly face welcoming guests and ensuring their stay is enjoyable. Responsibilities include checking in customers, assisting with inquiries, and collaborating with housekeeping for room readiness. The position offers guaranteed hours at a pay rate of up to £12.56 per hour, along with various benefits including discounts and a career path within the business.

Benefits

60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Complimentary breakfast for 2 when joining

Company pension and saving schemes

Discounts for shops and utilities

Qualifications

• Passion for customer service.
• Ability to work as part of a team.
• Friendly demeanor to welcome guests.

Responsibilities

• Welcome and check in guests with a warm smile.
• Join housekeeping to ensure rooms are perfect.
• Handle customer inquiries and provide assistance.

Skills

Customer service skills

Friendly personality

Job description

We're currently recruiting in our Port Talbot Premier Inn. Working 23 hours per week, paying up to £12.56 per hour.

Receptionist – Port Talbot Premier Inn

Come and be a Receptionist at Premier Inn in Port Talbot. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.

PAY RATE

Up to £12.56 per hour

CONTRACT TYPE

Permanent – we don’t do zero hours contracts!

HOURS

23 hours a week – guaranteed hours to plan your week around

LOCATION

Port Talbot Premier Inn
Baglan Road, Baglan, Port Talbot, SA12 8ES

Why you’ll love it here

Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.

Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants

Pension and saving schemes: Company pension and save as you earn scheme

Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more

Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you’ll do

Join our team at Port Talbot Premier Inn as a Receptionist, and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 127351-4492

Advertised: 22 Dec 2025