Reception Shift Leader

Crimson Hotels Group; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality organization in the United Kingdom seeks an experienced Shift Leader to supervise front desk operations and deliver exceptional customer service. The ideal candidate will have a charismatic personality, leadership skills, and a commitment to guest satisfaction. This position offers opportunities for career progression, training, and a range of employee benefits including discounted travel and healthcare support.

Benefits

Discounted room rates through Hilton Family

Private Healthcare Plan

Learning and development opportunities

Promotion opportunities

Front office upselling incentives

Recommend a Friend incentive

Hero Of The Month recognition programme

Free meals on duty

Free dry-cleaning for uniform

Free weekly English classes

Social and wellbeing events

Qualifications

• Previous experience in a similar role is required.
• Commitment to delivering exceptional customer service.
• Good command of the English language.

Responsibilities

• Supervise Front Desk operations during your assigned shift.
• Monitor the appearance and performance of receptionists.
• Maximize sales revenues through up-selling.
• Manage Guest requests, inquiries, and complaints promptly.

Skills

Exceptional customer service skills

Leadership

Charismatic personality

Flexible attitude

Job description

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are looking for an experienced Shift Leader to join our team.

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

• Advising your shift team of any special events or VIP Guests in the hotel
• Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
• Maximize sales revenues through up-selling
• Manage Guest requests, inquiries, and complaints promptly and completely

The Person

As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can‑do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Attractive front office upselling incentives scheme
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Free‑of‑charge freshly cooked meals to enjoy on duty
• Free‑of‑charge dry‑cleaning for your uniform
• Free weekly English classes
• Lots of team member social events and wellbeing events