Reception Duty Manager Staycity - Operations · Staycity Operations · Staycity Birmingham

Staycity Group; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading urban aparthotel brand is seeking a Guest Services Manager in Birmingham. The role involves shaping the guest journey, addressing feedback, and ensuring satisfaction. Candidates should have at least 2 years of front desk experience and strong communication skills. A variety of employee benefits are offered, fostering both professional and personal growth.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme tied to individual property goals

Discounted rates for stays for you and your family

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days (2 paid per year)

Employee Assistance Program (EAP)

Extra day off for your birthday

Qualifications

• Previous experience of at least 2 years working at the Front Desk in a similar property.
• Experience using Opera and excellent communication and interpersonal skills are required.

Responsibilities

• Monitor and address feedback from guest satisfaction surveys.
• Keep the team informed about departmental activities.
• Verify payments upon guest check-in.
• Address any issues to safeguard guest satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Experience with Opera

Job description

Overview

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Guest Services Manager

We’re now hiring a Guest Services Manager to help shape the Staycity guest journey.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience of at least 2 years working at the Front Desk in a similar property
• Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us:

• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.

Join us and be part of the journey.