Rail Incident & Service Recovery Lead

Great Western Railway; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading rail service provider in the UK is seeking an Incident Manager to coordinate tactical responses to incidents across their network. This role focuses on managing train and infrastructure incidents while ensuring excellent customer service. The ideal candidate will have strong leadership qualities, communicate effectively, and influence stakeholders. The position requires confidence in a fast-paced environment and a willingness to engage in training for professional development. Candidates should be dedicated to enhancing performance and customer satisfaction.

Qualifications

• Confidence in leading teams within a fast-paced environment.
• Ability to influence and engage stakeholders at all levels.
• Excellent verbal and written communication skills.

Responsibilities

• Manage train & infrastructure related incidents.
• Ensure effective decision-making focused on customer service.
• Communicate proactively with customers and colleagues.

Skills

Leadership

Communication

Stakeholder engagement

Decision making

Team building

Education

Recognised assessor qualification or willingness to train

Job description

A leading rail service provider in the UK is seeking an Incident Manager to coordinate tactical responses to incidents across their network. This role focuses on managing train and infrastructure incidents while ensuring excellent customer service. The ideal candidate will have strong leadership qualities, communicate effectively, and influence stakeholders. The position requires confidence in a fast-paced environment and a willingness to engage in training for professional development. Candidates should be dedicated to enhancing performance and customer satisfaction.