Quality, Performance and Reporting Officer

Belfast Zoo; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local organization in Belfast is looking for a Quality, Performance and Reporting Officer to manage their quality and performance framework. The ideal candidate will be responsible for analyzing service data, tracking KPIs, and leading compliance monitoring efforts. This full-time position, subject to review, aims to enhance service delivery and ensure alignment with strategic development objectives. If you're detail-oriented and interested in contributing to economic growth, this role is for you.

Responsibilities

• Establish and deliver the quality and performance management framework for the service.
• Assess progress against targets and identify issues to enhance service delivery.
• Monitor and report on compliance, audit, and risk matters.

Job description

Quality, Performance and Reporting Officer

About the role

There is currently one full-time fixed term contract post until 30 September 2026, subject to review.

As Protestants are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome.

And as young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome.

As part of our commitment to equality of opportunity we offer a Guaranteed Interview Scheme (GIS) for disabled applicants. Further information can be found in the Application Pack.

Belfast City Council is an Equal Opportunities Employer.

All applications for employment are considered strictly on the basis of merit.

Responsible for establishing and delivering the quality and performance management framework for the service, including quality assurance of all data and timely reporting across agreed metrics.

Role includes:

Tracking, analysis and reporting on activity, outputs, outcomes, and performance KPIs across the service (Programme level) for stakeholders and funders – both qualitative and quantitative data and collating regular reports in line with funder guidelines.

Assessment of progress against targets, identification of service issues and exploring opportunities to enhance service delivery.

Leading on user experience insights as part of the programme evaluation work and supporting the continuous improvement approach.

Liaising with councils in relation to quality and performance in respect of the services and suppliers for their area, developing improvement plans and leading on service improvement actions.

Monitoring and reporting of compliance, audit and risk matters in order to provide assurances to funding and council partners.

Leading on the development of a benefits realisation plan and establishing review mechanisms to maximise impact of the investment.

About the department

ThePlace and Economy Departmentdrives thefuture growth, regeneration, and economic developmentof Belfast and this work aligns with the aims and objectives of theBelfast AgendaandCorporate Plan. Key areas of responsibility include:

• City Centre Regeneration & Investment – Delivering policies, plans, and projects that shape the future of Belfast.
• Economic Development – Supporting high-growth sectors, small businesses, skills development, and employability.
• Planning & Building Control – Overseeing development management, enforcement, and the Local Development Plan (LDP).
• International Relations & Tourism – Promoting Belfast as a key global destination for investment and culture.
• Major Events & Venues – Managing strategic assets including Waterfront and Ulster Hall, Belfast Zoo, Belfast Castle, and Malone House and supporting the development of culture, heritage and the arts.

This department plays a vital role in:

• Aligning regional and city-wide development strategies.
• Driving inclusive growth through business support and inward investment.
• Enhancing the city's infrastructure, housing, and transport networks.
• Showcasing Belfast as a hub for tourism, heritage, and the arts.
• Overseeing strategic grant programmes to support community and economic initiatives.

The department plays a pivotal role in ensuring Belfast is an attractive, sustainable, and inclusive place to live, work, and visit.