Quality and Excellence Officer

Sanctuary Group; Weston-super-Mare; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading support services organization in the UK is seeking a Temporary Quality and Excellence Officer to join their Quality team. This role focuses on delivering audits and monitoring standards across various regions, including areas from Herefordshire to Greater London. The ideal candidate will have experience in evaluating service delivery, reporting quality standards, and fostering strong partnerships with managers. This temporary position offers flexible working arrangements, benefits including 25 days holiday, and is available until October 1, 2026.

Benefits

25 days paid holiday

Pension scheme with employer contributions

Online discounts from major retailers

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Ability to write complex reports and make recommendations.
• Proven ability to build effective working relationships.
• Experience in assessing quality of service delivery.

Responsibilities

• Coordinate and deliver housing support audit programme.
• Write audit reports and generate remedial actions.
• Monitor and report regional quality standards.

Skills

Evaluation of information

Communication skills

Proactivity

MS Office proficiency

Experience in quality assessment

Knowledge of trauma informed care

Education

Qualification in Health & Social Care or Quality Assurance

Tools

Microsoft Teams

Microsoft Project

RADAR

Job description

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Department: Regulation and Compliance

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226992

Temporary Quality and Excellence Officer

Base office location may vary dependent upon suitable candidate

37.5 hours per week, Monday to Friday, 9am to 5pm

Temporary position for up to 10 months until 01/10/2026

Sanctuary Supported Living is currently seeking an experienced and passionate Temporary Quality and Excellence officer to join the Quality team covering the Southern region.

Areas covered include Worcestershire, Herefordshire, Oxfordshire, Hampshire, Surrey, West Sussex, Greater London, Buckinghamshire, Gloucestershire, Wiltshire, Somerset, Dorset, Devon.

The role of Temporary Quality and Excellence officer will include:

• Co-ordinate and deliver the housing related support (HRS) audit programme for Supported Living, providing a critical review of how services are delivered to our customers, in line with regulatory and legislative requirements
• Be responsible for writing audit reports and generating remedial actions on our quality monitoring system (RADAR)
• Provide monitoring and reporting data on regional quality standards to work alongside operational colleagues in driving up standards of continuous improvement, quality and excellence
• Work in partnership with local and area service managers with their improvement plans finding innovative solutions
• Support the service managers to prepare and/or respond to external inspections and contract monitoring requirements, advising on self-assessments, quality related compliance issues and associated actions
• Conduct thematic analysis of the quality assurance data, audits and other monitoring processes to assist the business in benchmarking and driving change within the organisation to ensure best practice is embedded and met.
• Contribute to delivering workshops, drop-in and Q&A sessions, reflective practice and sharing good practice sessions across services, as part of the quality learning programme
• Be a champion for exceptional care and support in every aspect of the role, including person-centred and trauma informed practice, to ensure provision of service is in line with customer requirements
• Be aware and understand the standards set by Local Authority (LA), Ofsted, Housing Legislation and/or Health and Safety.

Skills and experience:

• Ability to evaluate information, assess risks, identify concerns and make recommendations by writing complex reports
• Ability to develop credibility with internal services
• Build good working relationships utilising excellent communication, listening and negotiating skills
• Motivated towards excellence and can identify innovative practice
• Flexible, adaptable, and willing to manage changing circumstances and new opportunities
• Highly self-motivated and proactive with ability to work on own initiative and to established deadlines
• Ability to create and deliver webinars to share learning effectively with colleagues
• Proficient in the use of MS Office, including Microsoft Project and Microsoft Teams
• Utilisation of RADAR, Inform, Star Online (Triangle), I-Planit desirable
• Some previous experience of assessing quality of service delivery and processes, in particular assessing and developing person centred support plans and outcomes
• Some understanding of trauma informed care, positive behaviour support and safety planning
• Qualification in Health & Social Care or Quality Assurance is desirable and/or knowledge of practice and barriers in homelessness, mental health, learning disability, young people or older people
• The role supports services within our housing related support provision, so knowledge or previous experience in supported accommodation or in a care and support related service is preferred, including working knowledge of current supported housing legislation and regulation

Ideal Candidate:

Due to the nature of the role, it is essential you:

• Have a full UK driving licence
• Are based in one of the geographical areas cited above and willing to travel to all of the different geographical areas
• Can work flexibly in accordance with needs of post; including overnight stays away from home where required

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, pro rata (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226992

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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