Provisioning Delivery Coordinator (12-Month Maternity)

Radius; SHREWSBURY; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications solutions provider in Shrewsbury is seeking a Provisioning Service Delivery Co-Ordinator for a 12-month maternity cover. This full-time office-based role focuses on managing customer orders for Fixed Line, Broadband, and IP Phone Systems while ensuring accurate updates and strong stakeholder relationships. The successful candidate will demonstrate excellent organizational skills and attention to detail, thrive in a fast-growing environment, and contribute to continuous improvement initiatives.

Benefits

Friendly culture

Agile and innovative work environment

Empowerment for continuous improvement

Commitment to inclusivity

Responsibilities

• Project management of customer orders including detailed updates to customers.
• Ensuring all orders are kept fully updated with accurate notes on CRM system.
• Accurate and timely processing of customer orders in line with SLAs.
• Efficiently monitor and self-manage workflows internally and with third parties.
• Liaise with carriers, networks and suppliers to resolve delays or issues.
• Build and maintain strong relationships with internal and external stakeholders.
• Identify opportunities for process improvement and operational efficiency.
• Work with stakeholders to create and update processes for provisioning.

Skills

Good organisation and ability to multitask

Strong attention to detail and consistent accuracy

Good knowledge of Microsoft Office Products

Ability to demonstrate initiative in problem solving

Job description

A telecommunications solutions provider in Shrewsbury is seeking a Provisioning Service Delivery Co-Ordinator for a 12-month maternity cover. This full-time office-based role focuses on managing customer orders for Fixed Line, Broadband, and IP Phone Systems while ensuring accurate updates and strong stakeholder relationships. The successful candidate will demonstrate excellent organizational skills and attention to detail, thrive in a fast-growing environment, and contribute to continuous improvement initiatives.