Property Claims Handler

Pen Underwriting Limited; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in Chelmsford seeks an experienced Property Claims Handler to manage a caseload of Social Housing claims. The ideal candidate should demonstrate strong stakeholder management and customer service skills. Responsibilities include claims management from inception to resolution and ensuring excellent communication with all parties involved. Attractive benefits include generous holiday, pension scheme, and health insurance.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Private medical insurance

Gym membership discount

Volunteering days

Employee Stock Purchase plan

Qualifications

• Experience dealing with Property Claims is required.
• Experience with Social Housing claims is preferable.
• Strong stakeholder and relationship management skills are essential.
• Ability to handle complaints and support vulnerable customers.
• Excellent organizational skills and ability to prioritize tasks.

Responsibilities

• Handle a caseload of Social Housing Property claims from inception to resolution.
• Manage relationships with brokers and other parties.
• Address complaints and support vulnerable customers empathetically.
• Handle inbound and outbound telephone calls confidently.
• Maintain accurate records and documentation for all claims.

Skills

Stakeholder management

Customer service

Organizational skills

Problem-solving

Communication skills

Tools

Microsoft Office

Claims handling systems

Job description

Overview

Join to apply for the Property Claims Handler role at Pen Underwriting UK.

We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills.

How You'll Make An Impact

Responsibilities

• Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing.
• Stakeholder Engagement - Manage relationships with brokers, managing agents, and other parties with differing needs and requirements.
• Customer Service - Address complaints and support vulnerable customers with empathy and professionalism.
• Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information.
• Organization - Prioritize and manage your workload effectively in a fast-paced environment.
• Documentation - Maintain accurate records and documentation for all claims handled.
• System Use - Utilize Microsoft Office tools and claims handling systems efficiently.

Personal Attributes

• Empathetic and patient, especially when dealing with vulnerable customers.
• Proactive and able to work independently.
• Strong problem-solving skills and attention to detail.
• Adaptable and able to manage multiple tasks simultaneously.

About You

• Experience dealing with Property Claims.
• Experience with Social Housing Claims is preferable.
• Strong stakeholder and relationship management skills.
• Ability to handle complaints and support vulnerable customers.
• Excellent organizational skills and the ability to prioritize tasks.
• Confidence in handling inbound and outbound telephone calls.
• Ability to thrive in a fast-paced environment.
• Good writing skills are essential.
• Proficiency in Microsoft Office tools and claims handling systems.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits include:

• Minimum of 25 days holiday, plus bank holidays, with option to buy extra days
• Defined contribution pension scheme with employer contribution
• Life insurance (4x basic annual salary, up to 10x)
• Income protection (up to 50% of annual income, with options to top up)
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan (discounted company shares)
• Share incentive plan (HMRC approved)
• Critical illness cover
• Discounted gym membership with 3,000+ gyms
• Season ticket loan
• Access to discounted voucher portal
• Emergency back-up family care
• And many more

Equal Opportunity

We value inclusion and diversity. Gallagher is committed to sustainability and supporting communities. We strive to be inclusive and accessible in recruitment and employment practices, and will make reasonable accommodations for known disabilities. If you require adjustments to your application, please contact [e-mail].

Our employing entity is Gallagher, committed to equal employment opportunity and prohibiting discrimination on protected characteristics in accordance with applicable laws.