Project Officer

Your Housing Group; St Helens; On-site; GBP 24,000; Full time

Job summary

A leading social landlord in St Helens is seeking a dedicated Project Officer (Support Worker) to support vulnerable adults and families at their homeless lodge. This full-time role involves providing key work support, managing a caseload, and building relationships to help customers achieve independent living. Candidates should possess excellent communication skills, cultural awareness, and problem-solving abilities. The role offers a salary of £23,216 per year, 25 days annual leave, and various employee benefits, including a pension plan and health and wellbeing programs.

Benefits

Contributory pension

Healthcare cash plan

Discount scheme for cinema and gym memberships

25 days annual leave plus Bank Holidays

Qualifications

• Experience supporting vulnerable adults and families.
• Ability to build strong working relationships.
• Administrative skills in a busy environment.

Responsibilities

• Support residents to achieve their goals.
• Create family-centered, holistic support packages.
• Perform administrative duties and housekeeping tasks.

Skills

Excellent communicator

Cultural awareness

Problem-solving abilities

Experience in a busy office environment

Ability to use software packages

Collaborative team player

Ability to work using own initiative

Flexible and enthusiastic approach

Job description

This is an exciting opportunity for a Project Officer (Support Worker) at our homeless lodge in St Helens.

As Project officer you will be supporting vulnerable adults and families to improve their outlook and empower them to move on successfully to an independent tenancy. You will meet a wide variety of people and will make a real difference to customer’s lives.

Pennington Lodge offers temporary accommodation to adults and families who find themselves homeless for a range of reasons. We offer 24hr staff support in a secure and safe environment. Project Officers have a caseload and provide key work 121 support. A large part of the role is lone-working and would require you to work under your own initiative.

What will my working week look like?

This is a full-time role based on a 10 day working rota. Project Officers work 12.5 hour shifts in blocks of 4. Working with 2 days (07.45 to 20.15), then 2 waking nights (19.45 to 08.15) and then 6 days off - for example:

Monday & Tuesday 07.45 to 20.15; Wednesday & Thursday 19.45 to 08.15; then off rota for 6 days back on shift following Thursday 07.45 to 20.15

What will I be responsible for doing?

As a Project Officer you will play a key role in supporting residents to help them achieve their goals and move on successfully to independent tenancies. You will do this by building strong working relationships and creating family centred, holistic support packages.

One of the great things about this role is the positive impact you will make to our customers lives and the genuine improvements you will make to their situations.

You will be part of a busy office environment and will have administrative duties. There are also some general housekeeping tasks.

And what would make me stand out from the crowd?

To be a successful Project Officer, here at YHG, you will …

• Be an excellent communicator.
• Have a good awareness of cultures and backgrounds.
• Enjoy a challenge and have good problem-solving abilities.
• Have experience working in a busy office environment.
• Be able to use a range of software packages.
• Be a collaborative team player.
• Be able to work using own initiative.
• Have a flexible and enthusiastic approach, ensuring a high standard of service is always provided.

This role is really suited to someone who is caring, kind and friendly, can remain calm in an emergency and enjoys customer facing roles. If this sounds like you then we would love to hear from you!

That all sounds great, what’s in it for me?

In return we offer £23,216 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at Pennington Lodge you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out ‘Regulated Activity’ as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check.

Closing Date: 21st January 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview scheme for any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1