Product Ops Analyst & Support - Insights & Impact

Mesh-AI Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in London seeks a motivated Product Ops Analyst to blend support responsibilities with product operations. The ideal candidate will manage support tickets and monitor production issues, contributing to product improvements with strong analytical skills. This role offers competitive rewards and opportunities for professional development in an impactful organization focused on maritime safety and sustainability.

Benefits

Generous rewards

Healthy Living Allowance

Annual incentive scheme

Professional development opportunities

Qualifications

• 2+ years of experience in support, operations, product, QA, project management or data analysis.
• Excellent written and spoken English.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate, triage and resolve incoming support tickets.
• Monitor and manage production issues, coordinating for resolution.
• Provide updates to internal stakeholders on issue status.

Skills

Analytical skills

Problem-solving skills

Communication skills

Self-starter

Organised

Education

Bachelor’s degree in Business, Computer Science, Data or related field

Tools

JIRA

Confluence

Monday

Job description

A leading technology company in London seeks a motivated Product Ops Analyst to blend support responsibilities with product operations. The ideal candidate will manage support tickets and monitor production issues, contributing to product improvements with strong analytical skills. This role offers competitive rewards and opportunities for professional development in an impactful organization focused on maritime safety and sustainability.