Product Manager - Digital CX - Omnipod 5 (hybrid)

Insulet Corporation; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking an experienced Product Manager in London to enhance their digital customer experience offerings. The role involves collaborating with cross-functional teams, managing product roadmaps, and driving initiatives that impact customer engagement. Ideal candidates should possess strong business acumen, emotional intelligence, and experience in the Medical Device industry. This position is a fantastic opportunity to lead transformational projects in a rapidly evolving market.

Qualifications

• Experience leading end-to-end product management for global digital products.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.
• Demonstrated flexibility in a fast-paced, growth industry.

Responsibilities

• Collaborate with product managers to establish best practices.
• Define and prioritize the team’s feature backlog.
• Support business case development for new opportunities.

Skills

Strong business acumen

Emotional intelligence

Problem-solving skills

Customer-centric mindset

Ability to lead without authority

Education

Bachelor's degree

Tools

Web platforms

CRM platforms

Job description

**: Product Manager – Omnipod 5**Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetesWe are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.**Responsibilities** Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at InsuletWorks closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements **Required Leadership Skills & Behaviors** Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of workingExperience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. **Required Skills and Competencies** * Strong business acumen and passion for delivering impact by executing world-changing technologies* Strong ability to influence, interact, and lead globally* Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making* Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes* Enterprise mindset (understands impact of their decision on other functions and products)* Ability to lead without authority* Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes* Detail oriented, with effective verbal and written communication skills* Able to work independently with minimum supervision* Able to organize and judge multiple priorities* Experience in the Medical Device industry is a plus* Familiarity with Scaled Agile Framework (SAFe) is a plusCustomer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals **Education and Experience** * Knowledgeable of IT systems development strongly preferred* Strong problem-solving skills for complex business challenges.* Passion to continuously improve processes and practices.* Diabetes experience or knowledge a plusBachelor's degree and strong relevant work experience. Strong experience using Agile methodologies, related to Product Owner & Product Manager roles. Familiarity with Web and CRM platforms strongly preferred Demonstrates strong communication skills with audiences with various levels of technical background.Experience in digital customer experience/success is preferred Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment