Process Owner

West Brom; West Bromwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent financial institution in West Bromwich is looking for a Process Owner to enhance operational procedures within the Customer Operations department. The successful candidate will manage process improvements and represent the company in industry engagements. Essential qualities include a strong customer focus, effective communication skills, and experience in administrative functions. Knowledge of regulatory requirements and various systems is desirable. This is a valuable opportunity to join a supportive team that values diversity and encourages applicants from all backgrounds.

Qualifications

• Positive, helpful, and supportive attitude.
• Experience in administrative functions required.
• Knowledge of regulatory legislation.

Responsibilities

• Identify and implement process improvements within Customer Operations.
• Represent the Society in industry forums and supplier meetings.
• Conduct regular gap analyses for process optimization.

Skills

Customer centricity

Effective communication

Team collaboration

Initiative

Time management

Tools

UFSS

MAPS

Siebel

Job description

Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

As a Process Owner, you’ll play a key role within the team identifying process improvements across the Customer Operations department. You’ll be actively involved in Society wide projects representing our area and being the voice of the West Brom in industry forums and third-party supplier meetings.

You’ll ensure that all departmental policies and procedures remain up to date; and you’ll work closely with internal teams to continually optimise existing processes to make sure we remain compliant, and our customers receive an excellent service.

What the role will look like

• Work alongside all areas to continually improve and refine business processes. This will mainly be within Customer Operations but will include Distribution teams also.
• Provide representation and input into Society wide projects where necessary.
• Work with Senior Leaders to help design, implement and embed a ‘Continuous improvement’ ethos across the Customer Operations function.
• Conduct a regular gap analysis to highlight where changes need to be made taking into account overall business requirements, regulatory requirements and customer experience.
• Provide support and “expert” level knowledge to colleagues across the department.
• Represent the Society in industry forums and third-party supplier meetings.

What you will bring to the role

• Someone who shows up every day with a positive, helpful, and supportive attitude.
• A customer centric person who holds a genuine interest in customers and their needs to help shape our processes going forward.
• Someone with an infectious team spirit who’s ready to collaborate and share ideas across the division and the wider Society, with the ability to build strong relationships.
• Someone who can work on their own initiative.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• A curious mindset, you’ll be ready to learn and grow, open to any new challenges.
• Knowledge of the Societies systems (UFSS, MAPS, Siebel) is desirable and the confidence to challenge existing processes when required.
• Extensive experience working within an administrative function.
• Knowledge of regulatory legislation.
• Effective time and workload management.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

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*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.