Process Mapping Analyst

Kroo Ltd; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm in the City of London seeks an Operations Specialist to improve workflows and enhance customer journeys through automation. The ideal candidate has a strong background in financial services, particularly in process mapping and stakeholder engagement. Benefits include generous holiday, mental health support, and opportunities for growth.

Benefits

Generous holiday

Personal days

Employer-sponsored volunteer program

Mental health support

Workplace pension

Top-notch equipment

Modern office

Cycle-to-work scheme

Electric car scheme

Enhanced parental leave

Room for growth

Full healthcare

Qualifications

• At least 12 months experience in financial services working on operational processes.
• Brilliant grasp on process mapping, modeling, and automation.
• Excellent written and spoken skills and a commitment to outstanding customer service.

Responsibilities

• Creating end-to-end process maps for the operations team.
• Identifying and analyzing business processes requiring improvement.
• Designing automated solutions to reduce manual effort.

Skills

Process mapping

Automation

Stakeholder liaison

Customer service

Job description

1 month ago Be among the first 25 applicants

Kroo has a big vision. To be the first bank that is trusted and loved by its customers. We’re helping people take control of their financial future and meet their aims, while touching a promising impact on the planet.

Here at Kroo, doing what is right in our DNA. We act with integrity, transparency and honesty. We think big, the dream big. We hope. We have big. Big and big we like. We we silks. We big.

What you’ll do:

• Creating end‑to‑end process maps for the operations team, locating areas where automation can streamline workflows.
• Helping to identify potential risks and issues in business operations, including inefficiencies that could rise through automation.
• Identifying and analyzing the business processes requiring improvement.
• Designing and recommending automated solutions to reduce manual effort and raise operational efficiency.
• Developing and delivering training needed on new processes.
• Monitoring and evaluating operational efficiency, using automation where possible to track and optimize performance.
• Showing proactivity and ownership to fix customer issues, taking advantage of automation where suitable to boost the customer journey.
• Proactively spotting patterns in client frustrations or hopes, seeing where we can adjust processes, tools or products to serve them better.

Requirements:

• At least 12 months experience in financial services working on operational processes.
• A brilliant grasp on process mapping, modeling, and automation.
• Experience in liaising with key stakeholders to assess and boost current processes.
• Excellent written and spoken skills and a genuine commitment to outstanding customer service.

Benefits:

• Generous holiday: 25 days annual leave, 8 bank holidays, 1 Kroo holiday (June 24th) and 1 birthday off during birthday week.
• Personal days: 3 personal days to use as needed.
• Employer‑sponsored volunteer program: We support giving back to the community, with 4 hours per month to volunteer.
• Mental health support: We care about mental health with free access to our partner mental‑health support.
• Workplace pension: We stake 5% employee contribution and 3% employer contribution.
• Top‑not equipment: We provide top‑not equipment including a Mac‑Book laptop; we also help set up home office if needed.
• Modern office: In‑office we provide a modern workspace in Farringdon, Central London.
• Cycle‑to‑work scheme:  We encourage sustainable transportation with our cycle‑to‑work scheme.
• Electric car scheme:  We aim to cut our carbon footprint, and our electric car scheme makes it convenient for staff.
• Enhanced parental leave:  We offer an enhanced family leave policy to support employees starting and raising families.
• Room for growth:  As a fast‑paced startup, we support employees with opportunities to blossom.
• Full healthcare: We give full health coverage to you and your nuclear family through Vitality.

Interview Process:

• People screen interview: 30 minutes.
• Technical interview: 45 minutes.
• COO interview: 30 minutes.

Diversity and Inclusion:

We uphold a diverse and inclusive workplace. We respect all candidates and provide reasonable adjustments throughout the recruitment process.

Recruitment Agencies:

We do not accept agency resumes. Please apply directly via the posted platform. Contact us via email, LinkedIn or other channels is not accepted; we will not revert back about fees.