Platform Owner - ITSM

Kernow Vet Group; Bradley Stoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading veterinary services provider in the UK is seeking a Platform Owner to shape the product vision and lead the strategy for their Zendesk and JIRA platforms. The successful candidate will have proven experience in people management and a strong technical background in ITSM tools. Responsibilities include translating business strategies into product roadmaps and managing the complete product lifecycle. This is a unique opportunity to help enhance pet care services across the nation.

Benefits

Work-life balance

26 days annual leave

Cycle to Work scheme

Employee wellbeing initiatives

Pension

Discretionary Bonus

Discounted staff pet care

Free Parking available

Qualifications

• Proven experience in managing teams and product strategy.
• Strong technical background in Platform as a Service (PaaS).
• Ability to develop and oversee product roadmaps.

Responsibilities

• Translate business strategy into a clear product vision.
• Drive product strategy for Zendesk & JIRA.
• Manage product lifecycle and ensure successful delivery.

Skills

Experience in people management

Technical understanding of ITSM tools

Leadership in product lifecycle management

Tools

Zendesk

JIRA

Job description

At IVC Evidensia, we’re on a mission to go beyond healthy for every pet – and every owner. Modern pet owners want more than care; they want confidence, guidance, and personalized solutions that help them give their pets the best life possible.

From those first steps at home, to nutrition, wellness checks, vaccinations, specialist treatments, and even life’s big emergencies – we’re there for every moment. With thousands of clinics and specialists across the UK, Europe, and Canada, plus a growing range of pet services, we’re shaping the future of pet care for millions of happy pets and owners.

What will you be doing?

We’re looking for a Platform Owner to lead the evolution of our Zendesk & JIRA platforms – a critical tool that connects our veterinary teams, support operations, and clients in new and innovative ways.

This is a collaborative leadership role across Product, Design, and Engineering, where you’ll use discovery and data‑driven delivery to create solutions that improve engagement and help our professionals deliver healthier outcomes for more pets.

Your Key Responsibilities

• Translate business strategy into a clear product vision and roadmap
• Drive and deliver the product strategy for Zendesk & Jira
• Lead product launches and ensure successful adoption across the business
• Own the business case and manage product profitability
• Write high‑level requirements (user stories, epics) and oversee delivery
• Manage all aspects of the product lifecycle, including feedback and continuous improvement
• Collaborate with internal teams (engineering, support, operations, HR, finance) and external suppliers
• Oversee supplier relationships and license management
• Define and track KPIs to measure success and optimise the client experience

What we’re looking for

• Experience in people management
• Technical understanding of ITSM tools & Platform as a Service (PaaS)
• Proven leadership in product lifecycle management (strategy and roadmap)

This is an exciting opportunity to shape a product that impacts thousands of professionals and millions of pets every year. If you’re passionate about building solutions that make a real difference, we’d love to hear from you.

Apply today and help us create healthier pets and happier owners.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:

• Work‑life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Free Parking available at Head Office

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

IVC Evidensia UK

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

Any questions before applying?

Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.