Plant floor support technician

Tata Technologies; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading technology company in Liverpool is seeking an IT Support Technician to support hardware and software at a manufacturing site. This entry-level role requires providing first-line support and liaising with teams for repairs. Benefits include a pension scheme and private healthcare. The job requires shift work, typically 40 hours per week.

Benefits

Pension Scheme – matched employee contribution up to 5%

Private Health Care

Discounts on new JLR vehicles

Group Income Protection

Employee Assistance Program

Group Life Assurance

Private Health Cash Plan

Qualifications

• Experience of first-line IT support.
• Understanding of Microsoft applications/software.
• Understanding of computer networks.

Responsibilities

• Provide first-line support for both standard and non-standard devices.
• Liaise with TTL teams and customer maintenance teams for repairs.
• Fix bespoke software applications.
• Upgrade software and inform users of changes.
• Replace faulty hardware such as barcode scanners and printers.
• Assist with PC refresh activities.
• Liaise with Network Team for connectivity issues.
• Floor-walking to support users.

Skills

Experience of first-line IT support

Understanding of Microsoft applications/software

Understanding of computer networks

Worked in a manufacturing/production environment

Job description

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an IT Support Technician to be based at our customer’s site in Halewood

The role is part of our Digital Enterprise Solutions (DES) Department, which leverages extensive manufacturing know‑how to streamline business flows for any organization. Your primary responsibility will be to support hardware, applications and software at a manufacturing site, ensuring that applications run efficiently to support the plant’s operations.

Shift work is required: 40 hours Monday to Friday with three different shifts covering the 24 hours in a day, with occasional weekend duties.

Area of Responsibility

• Provide first‑line support for both standard and non‑standard devices
• Liaise with TTL teams and customer maintenance teams to plan and carry out repairs
• Fix bespoke software applications
• Upgrade software – carrying out the upgrade and informing users of any changes
• Replace faulty hardware, both standard and non‑standard, such as barcode scanners, printers, handheld devices and touch monitors
• Assist with PC refresh activities
• Liaise with Network Team for connectivity related issues
• Floor‑walking to support users

Knowledge / Experience

• Experience of first‑line IT support
• Ideally worked in a manufacturing/production environment but not essential
• Understanding of Microsoft applications/software
• Understanding of computer networks

Benefits

• Pension Scheme – we match employee contribution up to 5% of salary
• Private Health Care
• Tata Jaguar Land Rover Privilege Scheme – up to 20% off new JLR vehicles
• Group Income Protection
• Health Assured – Employee Assistance Program
• Group Life Assurance
• Health Shield – Private Health Cash Plan

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.

Tata Technologies: Engineering a better world.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Consulting
• Information Technology
• Analyst

Industries

• Engineering Services
• Automation Machinery Manufacturing
• Manufacturing