Placement Coordinator

Acacium Group; Bristol; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare delivery partner in the UK seeks a Placement Coordinator to provide exceptional support to healthcare workers. This hybrid role involves managing bookings, responding to queries, and enhancing client relationships. Ideal candidates should possess strong customer service and communication skills, with experience in a fast-paced environment. The company offers a range of benefits, including a pension scheme and wellbeing programs, fostering a supportive and inclusive workplace.

Benefits

Pensions scheme

Free mortgage broker service

Life assurance

Employee Assistance Programme

Mental, Social, Physical & Financial Workshops

Long Service awards

Exceptional performance awards

Increasing holiday allowance

Shopping, lifestyle & cinema discounts

Qualifications

• Experience in a customer service role.
• Ability to manage a high volume of calls.
• Administration experience preferred.

Responsibilities

• Book workers into shifts, ensuring skillsets match requirements.
• Upload relevant client shift information onto software.
• Respond to client and worker queries to foster positive relationships.
• Confirm worker details and establish demand with clients.

Skills

Customer service experience

Good written and verbal communication skills

Attention to detail and accuracy

Confidence working with Microsoft packages

Job description

🌟 We’re Hiring: Placement Coordinator

Permanent, Full Time

Shift patterns 07:00-15:00 and 14:00-22:00 including Bank Holidays

£23,810 per annum with double pay on Christmas and 20% uplift on unsociable hours and Bank Holidays

Hybrid in our Bishopsworth, Bristol office with 2-3 days a week from home

Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a Placement Coordinator to join our team and deliver telephone and email support to our healthcare workers.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Placement Coordinator. Part of Acacium Group, Thornbury Nursing Services specialise in supporting clients when no-one else can. We have 40 years' experience in responding to last minute requirements,our service is fast, reliable, and trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.Our nurses are our reputation. We recruit only the very best professionals, and only those who embrace our ethos.

💡 About the Role

In this role, you will:

• Take inbound and make outbound calls to workers to book them into shifts in various clinical settings, ensuring their skillset matches the shift requirements.
• Ensure all relevant client shift information is uploaded onto our bespoke software and updated when applicable.
• Respond to client and worker queries quickly, ensuring professional and positive relationships are created and liaising with internal teams to support.
• Liaise with clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.

This is a role where your customer service skills will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.
• Good written and verbal communication skills.
• Attention to detail and accuracy.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.
• You’ll help us maximise value by ensuring data quality.
• You’ll be part of a supportive team where new ideas are welcomed.
• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance
• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Customer service experience
• Proven experience dealing with a high volume of calls
• The ability to manage a varied workload
• Administration experience

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022