Personal Injury Claims Handler

IQUW Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading motor insurance firm in the United Kingdom is seeking a Case Handler to join their Personal Injury team. This role involves resolving claims with precision and delivering exceptional customer service. Candidates should have strong interpersonal skills and the ability to prioritize effectively. The company offers a competitive salary and generous benefits, including a discretionary bonus scheme and support for professional development.

Benefits

Competitive Benchmarked Salary

Generous Holiday Allowance

Discretionary Bonus Scheme

Employee Assistance Programme

Annual Holiday Buy

Salary Sacrifice Benefits

Annual Benefits Reviews

Professional Development Support

Qualifications

• Experience working in a legal setting is an advantage.
• Strong skills in building and maintaining relationships.
• Highly articulate with strong numerical abilities.
• A commitment to delivering first-class customer service.
• Highly organized with the ability to prioritize effectively.

Responsibilities

• Ensure compliance with Pre and Post Litigation Procedures throughout the claim lifecycle.
• Cross-check claims details to ensure accuracy.
• Identify and refer questionable underwriting.
• Ascertain the circumstances surrounding any loss.
• Confirm the accuracy of accounts before authorizing payments.
• Keep precise estimates updated throughout the claim.

Skills

Legal Environment Experience

Interpersonal Skills

Articulate and Numerate

Customer Service Focus

Organizational Abilities

Job description

Overview

About us

ERS is the UK's leading specialist motor insurer with an A+ rating. We understand that for many, motor insurance is more than a necessity—it's vital for their passion or livelihood. Standard insurance often doesn't cut it. That's why we partner exclusively with motor insurance brokers to tackle the toughest risks and create tailored products that meet their customers' unique needs.

The role

Accelerate Your Career with Us!

Looking to accelerate your career? Join our vibrant Personal Injury team as a Case Handler! Be the driving force behind resolving claims with precision, fairness, and efficiency. Deliver exceptional service, investigate causation, and negotiate settlement. With access to expert technical training and a clear path to handling complex personal injury cases, your journey to professional growth starts here—are you ready?

Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish.

Key responsibilities

• Adhere to Pre and Post Litigation Procedures: Ensure compliance with all relevant procedures throughout the life of a claim, aiming for effective and economical case conclusions.
• Claims Validation: Cross-check claims details to ensure they align with our records.
• Underwriting Scrutiny: Vigilantly identify and refer any questionable underwriting for further review.
• Establish Loss Circumstances: Clearly ascertain the circumstances surrounding any loss and conduct appropriate liability enquiries.
• Validate Accounts and Authorize Payments: Confirm the accuracy of accounts and fee notes before authorizing payments.
• Maintain Accurate Estimates: Keep precise estimates updated throughout the life of the claim, adjusting where necessary.

Skills and experience

• Legal Environment Experience:Experience working in a legal setting an advantage.
• Interpersonal Skills:Strong skills in building and maintaining relationships.
• Articulate and Numerate:Highly articulate with strong numerical abilities.
• Customer Service Focus:A commitment to delivering first-class customer service.
• Organizational Abilities:Highly organised with an innate ability to prioritise and deliver effectively

Benefits

• Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards.
• Generous Holiday Allowance:25 days of holiday each year.
• Discretionary Bonus Scheme:Rewarding exceptional performance.
• Employee Assistance Programme:Providing support for personal and professional challenges.
• Annual Holiday Buy:Option to purchase up to 3 additional days of holiday.
• Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits.
• Annual Benefits Reviews:Regular evaluations to ensure the best offerings.
• Professional Development:Support for your Professional Qualifications, we’re committed to your professional growth and will support you every step of the way.

If you’re looking for a role where you can make a real impact, apply today, and become part of a team that’s redefining the industry!

We welcome applications for both full time and part time positions.

Additional Info

• A full job description can be seenhere.