Personal Banker & Customer Experience Specialist (Training)

NatWest; Harrogate; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK bank is seeking a Customer Service, Personal Banker in Harrogate. This role involves guiding customers to achieve their financial goals, providing outstanding service, and enhancing the overall banking experience. The role offers a competitive salary starting at £26,010 alongside a flexible working pattern during branch hours. The ideal candidate will have strong communication skills, attention to detail, and a passion for customer service. This opportunity also includes training towards a Foundation Certificate in Responsible Banking.

Benefits

Competitive salary

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Flexible benefits programme

Qualifications

• Motivated and driven to develop your career.
• Customer-centric approach to work.
• Strong communication skills to explain products.

Responsibilities

• Provide outstanding service to branch customers.
• Complete general banking requests and payments.
• Help customers understand banking services and products.
• Identify opportunities for simple financial products.

Skills

Customer service

Strong communication skills

Attention to detail

Interpersonal skills

Ability to thrive under pressure

Job description

A leading UK bank is seeking a Customer Service, Personal Banker in Harrogate. This role involves guiding customers to achieve their financial goals, providing outstanding service, and enhancing the overall banking experience. The role offers a competitive salary starting at £26,010 alongside a flexible working pattern during branch hours. The ideal candidate will have strong communication skills, attention to detail, and a passion for customer service. This opportunity also includes training towards a Foundation Certificate in Responsible Banking.