Performance Manager

NRL; Chester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Performance Manager for a 12-month contract in Chester. The successful candidate will oversee the performance framework of the contract, manage KPI reporting, and the helpdesk function. Key requirements include effective communication, strong organizational skills, and experience in performance management. Candidates should be adaptable to change and possess strong data analysis skills. This role offers a chance to contribute to positive contract performance and efficient billing processes.

Qualifications

• Proven experience in performance management and reporting.
• Strong organizational and prioritization skills.
• Ability to present complex information clearly.

Responsibilities

• Manage the performance framework of the contract.
• Produce benchmarking performance reports for clients.
• Oversee helpdesk function management.

Skills

Effective communication skills

Attention to detail

Interpersonal skills

Data analysis

Flexibility

Education

Qualification in construction, business, or IT

Tools

CAFM Systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

On behalf of our client, NRL Recruitment are looking for a Performance Manager for work in the Chester area.

Duration:12 month contract

Start:ASAP

Location:Winsford CW7 1AH

Hours: Mon- Fri, 9am-5pm, 37.5 hours per week

General Overview

This is a senior role and will be responsible for managing the performance framework of the contract. This involves KPI management & reporting, contractual reporting (planned and ad hoc) and the application for payment process. Another main aspect of the role is the management of the helpdesk function. The role will also involve benchmarking activities in line with the contract and also cost analysis to drive efficiencies and savings.

Key Accountabilities

• Production of benchmarking performance reports and scorecards for our client and Council management teams
• Quality checking the performance data received to ensure accurate and high‑quality information is always reported.
• Supporting the Partnership Director, Operations Director, Contract Business Manager and the Cost and Commercials Manager to operate the contract benchmarking mechanisms, identifying financial and commercial risks, and working with service managers to document any mitigating circumstances.
• Providing any other support as required to the Partnership Director.
• Undertake other duties as may be reasonably expected at this level.
• Managing the production of periodic and ad hoc reports and scorecards for our client and the Cheshire West & Chester contract.
• Managing the review of processes for collating and calculating performance data to ensure accurate and high‑quality data is always reported.
• Managing the performance‑payment mechanisms, calculating any financial penalties accrued and working with service managers to document any mitigating circumstances.
• Supporting the formal governance processes of the contract. This may include attending meetings to record discussions, actions and decisions agreed.
• Overseeing the completion of annual service planning and the annual contract review, specifically the review of performance indicators and targets.

Impact

• To assist the Partnership Director in the use of management information to meet the current and future reporting needs of the Cheshire West & Chester contract.
• To lead the delivery of the benchmarking mechanisms for the contract within the commercial confidentiality policy.
• To drive positive contract performance against the contractual KPI’s. To mitigate and manage service failures and work through with the client.
• To drive accurate and efficient billing in line with the application for payment process.
• To provide quality reporting and reports to the client in line with the contract.
• To assist in ensuring that the contract complies with relevant data management policy and other guidance material.
• To provide support and management for the helpdesk function

Qualifications or Required Experience

• Building and maintaining effective relationship with customers, partners, communities, and citizens.
• Ability to plan, prioritise and organise own and team's work to meet deadlines.
• Effective communication skills with the ability to present complex information concisely, both verbally and in writing.
• Experience and ability to effectively use IT including CAFM Systems and Microsoft Word, Excel, Outlook and Teams.
• Experience of working within local authority or the outsourced services industry would be an advantage.
• Flexible to meet the needs of the service.
• Adaptable to change and new ways of working.
• A strong attention to detail and methodical approach.
• Ability to work to strict deadlines and manage multiple priorities.
• Strong interpersonal skills and the confidence to work across the business with senior managers and the ability to challenge constructively to achieve results.
• Experience of performance measures, performance management, statistics, data analysis and the systems typically associated with them.
• Commercial awareness or contract management experience.
• Experience of contracts or public‑private partnership management would be desirable.
• A construction, business or information technology related qualification or equivalent experience and / or training.
• Supervising and developing a team.
• Ability to analyse raw data and produce meaningful information.
• Ability to compose / produce textual and statistical reports.

About NRL

The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

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