People Support Coordinator

Choice Care Group; Southampton; Hybrid; GBP 26,000; Full time

Job summary

A leading residential care provider in Southampton is seeking a People Support Co-ordinator. This position focuses on employee relations to foster a positive work culture, manage colleague concerns and ensure compliance with HR policies. The ideal candidate will possess excellent communication skills, experience in an HR generalist or employee relations role, and a proactive approach to problem-solving. This role offers hybrid working opportunities and comprehensive employee benefits including enhanced holiday entitlement and a Christmas bonus.

Benefits

Enhanced holiday entitlement – starting from 30 days

Sick pay entitlement

Employee Assistance Programme

Refer a friend scheme – £500 payment

Christmas bonus

Life insurance

Annual staff awards

Paid day off on your birthday

Blue Light Card eligibility

Qualifications

• Experience in an HR generalist or employee relations role.
• Good knowledge of employment law and best practices.
• Excellent communication and interpersonal skills.
• Ability to mediate and resolve workplace disputes.
• Proactive approach to problem-solving and conflict resolution.
• Strong analytical skills.

Responsibilities

• Act as a key point of contact for employee relations matters.
• Ensure compliance with employment laws and company policies.
• Provide guidance on performance management.
• Assist in mediating workplace disputes.
• Support managers in monitoring absence trends.

Skills

Employee relations

Understanding of employment law

Communication skills

Problem-solving

Performance management support

Tools

HR software

Job description

Hours: 37.5

Salary: £25,440 to £25,440 Annum

Overview of the role

As a People Support Co‑ordinator, you will play a pivotal role in supporting the People Team. This role will focus on employee relations to support our workforce and enhance the overall colleague experience. This role will be instrumental in fostering a positive work environment, managing colleague concerns, and ensuring compliance with employment laws and internal policies. The People Coordinator will collaborate with the People Advisor and with managers and colleagues to drive engagement, resolve conflicts, and contribute to a fair and supportive workplace culture.

Key duties

• Employee Relations: Act as a key point of contact for employee relations matters, providing advice and resolution strategies for workplace concerns, grievances, and disciplinary actions.
• Policy Compliance & Implementation: Ensure compliance with employment laws, company policies, and industry best practices, updating and advising on changes as necessary.
• Performance Management Support: Provide guidance to managers and employees on performance management, including handling underperformance, improvement plans, and capability procedures.
• Conflict Resolution: Assist in mediating and facilitating discussions to resolve disputes, promoting a culture of fairness and open communication.
• Absence & Well‑being Management: Support managers in monitoring absence trends, return‑to‑work processes, and promoting well‑being initiatives.
• Employee Engagement: Contribute to initiatives that enhance employee satisfaction, motivation, and retention through surveys, feedback mechanisms, and proactive interventions.
• HR Policy & Process Improvement: Support the evaluation and improvement of people management policies and procedures to maintain a positive and high‑performing work environment.
• Training & Development Support: Identify and support training needs related to employee relations, workplace behaviour, and leadership development.
• HR Metrics & Reporting: Track and analyse employee relations trends, producing reports and insights to inform people strategy.
• Stay Informed: Stay updated on HR trends and developments to ensure Choice Care follows best practices.

Personal attributes

• Experience in an HR generalist or employee relations role, ideally within a fast‑paced environment.
• Good knowledge of employment law and best practices in employee relations.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility at all levels.
• Ability to mediate and resolve workplace disputes with professionalism and fairness.
• Experience supporting performance management and guiding managers through complex people issues.
• Proactive approach to problem‑solving and conflict resolution.
• Ability to manage sensitive and confidential information with discretion.
• Strong analytical skills with the ability to interpret HR data and trends.
• Some experience of in handling grievances, disciplinaries, and performance management processes.
• Proficiency in HR software and systems.

What are the benefits?

• Learning Academy
• Enhanced holiday entitlement – starting from 30 days inclusive of bank holidays
• Sick pay entitlement
• Employee Assistance Programme – comprehensive health and wellbeing support for staff
• Refer a friend scheme – enjoy a payment of £500 when you recruit a friend to Choice Care
• Choiceversary – staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
• Christmas bonus – vouchers for all staff members
• Life insurance
• Annual staff awards – this year each winner received £400 and we had over 30 winners in total
• Complex in‑house training – this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
• A paid day off on your birthday
• Blue Light Card eligibility

*minimum service periods and apprenticeship funding eligibility applicable to some benefits

Who are we?

Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employers for the second year in a row!

Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close‑knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self‑esteem.

In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through.

Where will you work?

This role is a hybrid opportunity, working between remote working, and our offices in Southampton once training is complete.

EL000