People and Culture Manager

Citizensadvicenorthumberland; Ashington; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A community-focused NGO in Ashington is seeking a People and Culture Manager to lead HR strategy and foster an inclusive workplace. The role involves managing the full employee lifecycle, advising leadership, and improving workplace practices with a focus on equity. Ideal candidates will have HR experience and a commitment to meaningful work. This position offers flexible working, an extensive benefits package including 36 days annual leave, and a supportive leadership environment.

Benefits

Structured Personal Development

36 days annual leave

Employee Assistance Programme

Company Pension Scheme

Qualifications

• Solid HR experience in a strategic and operational capacity.
• Comfortable influencing and challenging leaders effectively.
• Commitment to promoting equity and inclusion within the workplace.

Responsibilities

• Lead strategic HR initiatives and advise senior leadership.
• Champion an inclusive and values-driven workplace.
• Manage the full employee lifecycle from hiring to exit.

Skills

Generalist HR experience

Influencing leaders

Equity and inclusion

Job description

We’re looking for a People and Culture Manager who cares as much about how people experience work as what policies say. Someone who can lead with confidence, bring warmth and challenge in equal measure, and help build a culture where people feel supported, trusted and able to do their best work.

At Citizens Advice Northumberland, our team makes a real difference in people’s lives every day. This new role exists to make sure they’re supported just as well.

What you’ll be doing

• Acting as our strategic HR lead, advising senior leaders and managers
• Championing a healthy, inclusive and values‑led culture
• Leading the full employee lifecycle, from attraction and onboarding through to wellbeing, employee relations, formal HR processes and exit
• Supporting managers through complex people issues with empathy and sound judgement
• Using data and insight to improve how we work
• Owning and evolving our people practices, not just maintaining them.

This is a stand‑alone role with real autonomy and influence, and the opportunity to help shape how people support develops in the future.

Who we’re looking for

You’ll have solid generalist HR experience and be comfortable working both strategically and operationally. You’ll be confident in influencing and constructively challenging leaders, committed to equity and inclusion, and motivated by work that genuinely matters.

• Meaningful work that supports real impact across Northumberland
• A supportive, collaborative leadership team
• Flexibility, trust and space to shape the role
• An organisation that’s actively investing in its culture and ways of working.

Charity or not‑for‑profit experience is welcome, but not essential – mindset matters more.

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• Northumberland Community Bank payroll savings scheme
• Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.

Job Title: People and Culture Manager

Salary: £31,101 – £35,700 per annum (depending on experience)

Hours: up to full time of 37 hours per week

Location: Ashington Hub, Jubilee Industrial Estate, with flexibility for hybrid working

Closing date: Midnight Thursday 22 January 2026

Interested but want to talk it through first?