Pensions Assistant

Connected Local Government; Greater London; On-site; GBP 30,000 - 37,000; Full time

Job summary

A local government organization based in Wandsworth is looking for a Pensions Assistant to support the administration of the Local Government Pension Scheme. The ideal candidate will possess strong numerical skills and the ability to communicate effectively with members. No prior experience is required, and training will be provided. This permanent, full-time role offers numerous benefits, including 40 days of annual leave and a generous pension plan.

Benefits

40 days annual leave including Bank Holidays

Flexible working

Generous pension plan

Qualifications

• Ability to explain complex rules or processes clearly.
• Understanding of equal opportunities policy in service delivery.
• Experience communicating with diverse groups.

Responsibilities

• Process major pension scheme member events like retirements and transfers.
• Communicate with pension scheme members via phone and email.
• Apply knowledge to respond to member inquiries.

Skills

Knowledge and high capability of using Microsoft Office packages

Proven ability to undertake detailed mathematical calculations accurately

Confident communication skills to members

Organizational and prioritization skills

Ability to suggest procedural improvements

Job description

Job Title: Pensions Assistant – Employers

Salary Range: £30,510 - £36,969 per annum (starting salary dependent on experience)

Permanent -Full Time

Location– Wandsworth

Do you want to make a real difference to individuals saving for their retirement?

Do you have strong numerical skills and work well as part of a team?

Are you interested in starting a career working in pensions?

If you have answered “yes” to these questions, then the Pensions Shared Service would love to hear from you.

No previous experience of pensions administration is needed if you meet the essential criteria in the job profile including English language and mathematics skills we will invite you for an online assessment test to see whether you are suited to the role. If you are then selected for an interview, you will be asked questions relating to the ‘Brief Guide to the Local Government Pension Scheme’ which is included in the application pack.

We will support you in your development by providing you with relevant training on an ongoing basis. Additionally, you will have the opportunity to study towards obtaining an Advanced Diploma in Retirement

Provision - a nationally recognised qualification for retirement benefit professionals administered by the Pensions Management Institute (PMI).

About the role

The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton=sc, Richmond, Waltham Forest and Wandsworth.

दर्शनध as a Pensions Assistant, you will learn about and process a wide range of major pension scheme member events including retirements, transfers and discover the legislation that govern these processes. You will communicate with pension scheme members on the phone and by email and apply your knowledge and expertise to help answer their questions.

Essential Qualifications, Skills and Experience

• Knowledge and high capability of using the Microsoft Office packages (e.g.אקword and Excel)
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process includes a numerical assessment.
• Anunderstandingof the Council’s equal opportunities policy in respect of service delivery and an awareness of the needs of differing cultural and minority groups.
• Talkconfidentlyto members and be able to explain complex rules or processes in a clear and appropriate way.
• Organise and prioritise own workload
• Recognise when a procedure or policy is not working as effectively as it could and make suggestions as to how it could be improved.

Indicative Recruitment Timeline

Closing Date: Tuesday 27 January 2026

Shortlisting Date: Wednesday 28 January 2026

Interview Date:Tuesday 10 February 2026

Test/Presentation:Tuesday 3 February 2026

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and Rhe diversityand developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional uponqs the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.